Remote Control conflicts

[MartinS]

Today I received a new Quad Artera pre to replace the Play version. Apart from all the SQ benefits for which I am pleased, I have acquired an issue, one or two of the Quad remote buttons change settings on the Cambridge CXN. This is, I'm sure you can imagine, annoying to say the least so has this broad problem occurred elsewhere and how was it solved? I have sent an email to Quad to see their response, we'll see what they say.
Regards
Martin

[Firebottle]

This happens occasionally as there are 'sets' of commands that are used repeatedly across makes.

Unfortunately there isn't a solution without redesign/complete butchery* of one of the units remote circuitry.

*Choose your poison

[Lawrence001]

This used to happen to me with my old Marantz players and Arcam amps. The volume used to change on both so I had to manually change the volume on the amp.

Also more recently I think the play button on my Meridian CDP also starts playing my Linn streamer but I might have got mixed about this one.

The solution is to walk over to press those buttons on the unit, or if there aren't buttons then to block the sensor on the one you don't want to react, I think a hand usually does it for infra red.

[Clive197]

An age old problem as so many manufacturers use the Philips codec for remote control.

[Clive197]

An age old problem as so many manufacturers use the Philips codec for remote control.

[rmcin626]

I have this problem with my Primare remote and the Arcam remote

[AD Audio]

I'm doing a Satchmo preamp and Ella headphone amp for a client. both with remote control. By using the same control module we can eradicate one remote control but then of course both volumes would operate together. An on /off switch on the preamp solves this for when the client is listening through headphones
David

[MartinS]

This really shouldn't be a problem at all in this day and age, and it is pretty basic technology. All it needs is a method to remap button presses to different IR code numbers and it all goes away. Given that remotes breed down the back of the sofa and are almost indispensable for domestic entertainment devices, and all the examples above show how common it is, then I have some trouble in meekly accepting it. I don't doubt money will be the justification, and in this instance IAG have attempted to save a few pennies by making a multipurpose remote for three units, which just exacerbates the problem. I have brought the problem to IAGs attention, we'll see what they say.
Regards
Martin

[MartinS]

I am pleased to be able to tell you that the problem has been resolved courtesy of Rob Flain at IAG, so big up to him. The Cambridge has the function of an alternative set of IR codes in soft/firmware and changing these has removed the conflicts, hooray. There is a lesson here that I suspect won't be universally learnt but at least I no longer have a problem. Now if I could just sort my ears so easily.
Regards
Martin

[struth]

good to hear. cambridge obviously thought this out in advance:)

[Firebottle]

Wow that's a fantastic result.

Just goes to show the wisdom in the phrase 'if you don't ask..'

[Lawrence001]

Is this buried in the manual or support page on the website, or is it just known to the company? Would be good if it were widely known as many users would just give up and accept it needlessly.

[MartinS]

Actually if I had RTFM it's there on page 15, with the exact reason why it might be necessary, and precise instructions on how to do it. My only excuse is likely laziness, and now it's been pointed out I do have a distant and ill formed thought that I had read it previously. The only downside is that I think Cambridge might be the only bright star on this particular horizon, it seems such a logical thing to do. Since I'm unlikely at the moment to be buying any more RC kit, hopefully the problem won't reoccur.
Thanks for the help guys.
Martin