Tidal Query

[icehockeyboy]

As well as Tidal being one of the installed streamers in my Naim Muso, I also have it standalone on my iPhone and iPad, however after having to remove and reinstall it on the iPad, my playlists have disappeared, and I get a message about subscriptions, which when I select one, it give me an error message ‘999’, and tells me to contact customer support, which I have, but with no success.

Any suggestions on how to get my playlists back?

Thanks!

[Stratmangler]

Was your iPad backed up?

[Stratmangler]

When you open your Tidal app can you browse for something and then play it?

[icehockeyboy]

Hi Chris,

Firstly, in theory it should back itself up on a regular basis, and second, yes I can.
But I had at least 4 playlists with a fairly large number of songs on them.

It keeps saying ‘choose a subscription ‘
And when I press ‘restore subscription ‘ or ‘not now’ nothing happens.

[struth]

sounds like your not signed in to your account properly. did you ever have a different one at some time?

[Edward]

The login process for Tidal is very very untidy. If you are simply using a browser you seem to have to jump through various (non obvious) screens to get to your account.

Sounds like Tidal is seeing you as a new customer and therefore prompting you in strange ways.

I find that if I browse to an album or anything on the front page of Tidal, from there I can login.

I just created a new playlist in Tidal with some test tracks on one machine. And then on a different machine (never used for Tidal before) I logged in by having to go through several screens. Once I was logged in again I could see the test playlist. When I tried to log in to the new machine Tidal did suggest I 'choose a subscription' - I just ignored that.

The key, I found, is to get to an album before logging in and from there the login process works.

[icehockeyboy]

Thanks guys!
Edward, I’ll try that.

[icehockeyboy]

Hmmm...it just brings me round to the ‘choose subscription ‘ again! ��

[struth]

might have to clear the cache and reinstall.. i would go on their support web page and see if there is help available. There were issues with some free trials i believe recently. so this may have a bearing.

[icehockeyboy]

Never had a free trial, just keep getting ‘error 999’ contact customer support.

That in itself is like trying to plait steam.

[icehockeyboy]

Sorted!

Thanks for your suggestions!

What I can’t get my head around is that despite only doing what I previously did, ie, delete the app and reinstall, it sorted the problem! ��