Talk Talk

[RobbieGong]

What's your experience of this company as a broadband provider?

[Arkless Electronics]

Good but expensive. Pretty on the ball in the rare circumstances of a fault with the line etc. My biggest bugbear is with the phone line from them. The phone only rings 4 times (four sets of the normal 2 rings) before their answering service kicks in and believe it or not there is no way to get round this AFAIK. Fine if you're in the same room but if you are taking a leak when the phone rings... I'm sick of having to sprint to the phone, usually just avoiding tripping over the cat in the process!

[struth]

Plustec are best Ive used. Think bt owns them but that's where the similarity ends.
Zen are supposedly best but expensive.
Ive got fibre and phone plus get the bt app for footy now. Had them 3 years and no trouble.

Daughter has tt and they get some bother but overall bare able

[spendorman]

I've been with Talktalk for 10 years now, they have improved, I supposed they had to! They nearly always offer me a good deal after a bit of negotiating.

For broadband, TV (which I don't use), phone package that gives me free UK calls to landlines and mobiles, and line rental, all lumped together= £24.99 per month.

[Stratmangler]

Good but expensive. Pretty on the ball in the rare circumstances of a fault with the line etc. My biggest bugbear is with the phone line from them. The phone only rings 4 times (four sets of the normal 2 rings) before their answering service kicks in and believe it or not there is no way to get round this AFAIK. Fine if you're in the same room but if you are taking a leak when the phone rings... I'm sick of having to sprint to the phone, usually just avoiding tripping over the cat in the process!

Why don't you just turn the voicemail off, or get it turned off, and fit a telephone answering machine instead?
I'm assuming that you want folk to be able to leave messages.

[jollyfix]

Crap, was with them for a few years. All this stuff about being hacked etc. We had a few problems, they couldn't give two hoots what problems we were having. Few friends left too ( talk talk box problems ). Now with BT, only reason why they gave you £150.00 when we joined, not sure we will stay as after 12 months, as charges increase. Fine for now though.

[Arkless Electronics]

Why don't you just turn the voicemail off, or get it turned off, and fit a telephone answering machine instead?
I'm assuming that you want folk to be able to leave messages.

Like I said you can't turn it off AFAIK. I did look into it and it's a common complaint about talk talk.

[Arkless Electronics]

I've been with Talktalk for 10 years now, they have improved, I supposed they had to! They nearly always offer me a good deal after a bit of negotiating.

For broadband, TV (which I don't use), phone package that gives me free UK calls to landlines and mobiles, and line rental, all lumped together= £24.99 per month.

That's about a tenner less than I'm paying for what sounds like the same service... Hmm must look into this! I don't use TV either...

[spendorman]

That's about a tenner less than I'm paying for what sounds like the same service... Hmm must look into this! I don't use TV either...

Funny thing, Talktalk seems to be one of the few companies that appears to take loyalty in to consideration. On my last bill, I had one call lasting nearly two hours, As it was over the 1 hour allowed free, I was charged just under £5. I spoke to them and said that although I knew the number called to, I didn't recollect it being nearly two hours. They looked in to my call history and saw that this long call was not typical, and without any pushing, credited my account with the cost of that call.

[Clive]

Like I said you can't turn it off AFAIK. I did look into it and it's a common complaint about talk talk.

That's strange because I'm with TalkTalk and don't have their answering service....I use a phone with its own answering machine.

[Stratmangler]

Like I said you can't turn it off AFAIK. I did look into it and it's a common complaint about talk talk.

Have you set up an online profile linked to your account?

[Bksabath]

What's your experience of this company as a broadband provider?

In regard to Broad Band
Baad stay away Based in to my recent experience they do broad band for Post office as well and when moved I could only get 750 K no joke no spelling mistake when I asked to cancel contract was asked to either join the fibre service more expensive than many or pay the full 18 months price
they cancel that when one call the ombudsman and off-com

Now if you talk about Talk Talk the band it was ok but only got 2 lines of coke and no pay after the gig ...

[TazSob]

Had a bad experience with their speeds too. We signed for the 16gb internet package, no TV and would only ever get a little above 4gbs. Was told it was due to the high traffic in our area and there was nothing they could do.

I would check on a broadband comparison website that checks your postcode to get an idea of the better provider for you.

With sky now and happy with their service.

[struth]

speed usually is determined by your wiring and your distance from the exchange unless you use fibre. I used to get 2.5mb/s on normal bb, but with fibre to street using same wiring mostly I get 30mb/s
Your provider can also throttle your bb if they want either if you use a lot or at peak times.

[spendorman]

I'm not far away from local exchange, Talktalk with copper wire I get close to 20 Mbps

[DSJR]

I've been with Talktalk for 10 years now, they have improved, I supposed they had to! They nearly always offer me a good deal after a bit of negotiating.

For broadband, TV (which I don't use), phone package that gives me free UK calls to landlines and mobiles, and line rental, all lumped together= £24.99 per month.

We were switched to Talk Talk a couple of years ago when Tesco packed up their broadband service. We have fibre broadband/phone and TV which again, we don't use and pay £32 per month (is that too high?). Service seems good and the Indian? call centre has lovely people at the other end who bend over backwards to be courteous (think the enthusiastic young manager of the Best Exotic Marigold Hotel). Our router went awol recently after less than two years and after a few days to confirm it wasn't our line (they remote-monitored the times it dropped out over a 48 hour period), a replacement, which was a different model, was sent on a 24 hour delivery.

So far, we can't complain :)


...Famous last words. Just tested our speed and this morning it's barely 10mb/s when it's usually in the lower to mid 20's :(

[struth]

Didnt realise talk talk had an Indian call centre. BT has, or used to have too. Ive found them, although polite, to not really be much use up in Scotland. language barriers etc, and one of the reasons I stay with plusnet. I like speaking to someone of same natural language as our ear and accent is different to England.

[narabdela]

I have the same problem with the BT Indian call centre. Nice people trying their best to be helpful, but the accent barrier can be real PITA.

I don't have a problem with their accent (I live in Leicester), but they really seem to struggle with a Lanarkshire accent.

[Minstrel SE]

Hmm I would probably stay away.....Didnt they take over the AOL UK deals and I had nothing but problems with AOL...internet dropping out, slow speeds and traffic capping.

Im with Plusnet now and Ive not had any problems...No Indian call centres not that Ive had to call Plusnet in ages. Indian call centres is a deal breaker for me these days

[tapid]

Once I had to have a long discussion with employment office in Glasgow, to this day still trying to work out what she said !
The indian call centre was a breeze by comparison and very polite as well.

[KindOfDaz]

Now if you talk about Talk Talk the band...

Also hoped for some update on the band, and why wouldn't one on some audio forum :lol:

[hifinutt]

was with nildram who were superb then talk talk took over . ok for a bit . then someone persuaded me to have their fibre broadband . very nice I thought . first up they left us with no internet for a month and no amount of calls to `tom and Alfred` in india could resolve it . anyway for about 18 months I was tied to a contract and had up to 6 dropouts a day . fortunately my son is very IT literate and manged to sort most times . it drove us NUTS . I think they are an abysmal company

since changing to virgin I think we have lost telephone for 2 x 1 week and had 2 dropouts in 6 months . yes it costs a bit more but makes up for not having to call tom and Alfred in delhi or wherever

[pgarrish]

They are not the fastest, and stay away from phone support, use the chat instead (you can get it on your phone since you'll probably need it when your internet has died) but they tend to be cheaper then almost all the others unless you get one of the silly BT deals that pop up now and again. Make sure you get the DLINK super router, not the older HUWAI as the wifi on that is ropey.