InTune Audio.....Buyer Beware!

[southall-1998]

Admin, if this is in the wrong section. Please feel free to move it.

The purchased item was a Naim CD3.5, from vendor 'in-tune-audio via their eBay shop. Cost was £375 + delivery.

The CD3.5 was described as in good working order/condition etc.

CD3.5 arrived, after unboxing I immediately noticed the drawer was making a noise on opening/closing. The noise started as a slight rubbing. This I tolerated!

Then about 1 week later, the noise got worse and turned into a scraping noise. This resulted in the drawer not fully opening!!

Contacted the vendor explaining the issue, and asking for full refund etc. They responded and agreed for me to return (At my expense) CD3.5 and get full refund.

in-tune-audio received back the CD3.5, and then started accusing me of scratching the front on the fascia, around the door area. They even sent me a bloody picture, showing the cosmetic damage. Seriously, I'm not falling for that shit!

After so many messages back and forth. in-tune-audio refused to give me full refund, and will only send a partial refund of less than £50. They will repair the fault etc....NOT GOOD ENOUGH!!

Next partial refund was £300....NOT GOOD ENOUGH!!

The issue was again forwarded by myself to eBay. To cut it short. eBay will be sending me full refund in a few days.

Another ridiculous thing to point out. The remote that came with this CD3.5....The batteries inside were leaking, along with dry crumbs of acid dropping on the floor! Lucky for me this didn't cause any threat to my health!

I'm not in the slightest surprised to receive such shit service from in-tune-audio. They have 1 negative feedback on their eBay, which exactly mirrors my experience. There's also 1 negative feedback on Google.

Be very careful dealing with these people!!

S.

[farflungstar]

They are not the only 'dealers' on eBay who fail to test stuff and rely on the original owners promise of things working OK. I've been bitten by one who shall remain nameless.

Maybe a thread titled - eBay Buyer Beware...

[southall-1998]

They are not the only 'dealers' on eBay who fail to test stuff and rely on the original owners promise of things working OK. I've been bitten by one who shall remain nameless.

Maybe a thread titled - eBay Buyer Beware...

What a smashing idea!

S.

[Beobloke]

I'm not in the slightest surprised to receive such shit service from in-tune-audio. They have 1 negative feedback on their eBay, which exactly mirrors my experience. There's also 1 negative feedback on Google.


Not that I'm doubting your experience at all, but they also have 775 positive feedbacks.

[southall-1998]

Not that I'm doubting your experience at all, but they also have 775 positive feedbacks.

That doesn't mean a thing to me.

S.

[farflungstar]

In most cases sellers avoid negative feedback in two ways, they can have it removed by eBay or the buyer or they can do the sale outside of eBay and end the listing.

A few dealers clinch the deal outside of eBay. I've watched so many items that have suddenly been marked as unsold way before their end date and this means the seller has ended the listing and done the deal outside of the bay.

I read somewhere that in reality 1 negative feedback = 10.

Also you should check whether their feedback is as seller or buyer. If they have 600 positive feedbacks but 598 of them are for buying and they have only 99.7℅ rating were the problems with selling or buying - who knows.

[walpurgis]

So this joker

Well you got off on the wrong foot immediately with that. Please refer to members politely, regardless of your differences with them.

[Marco]

Never mind that, Richard needs a trade account if he wants to post here, and should've declared his trade status [representing InTune Audio] when joining!;)

Richard, I'm sympathetic towards your situation, but before contributing further, please PM me in reference to opening a trade account. Many thanks:cool:

Marco.

[Marco]

:popcorn::popcorn:

Richard, I'm talking to you! :wave::wave:

Or have you decided just to join here, sneakily via the back door, in order to justify your business and reopen an old dispute...??

Marco.

[IHP]

There's always two sides to every story, and nothing implicated here, but only the two parties involved will know what these are.

[Marco]

There's always two sides to every story, and nothing implicated here, but only the two parties involved will know what these are.

Indeed, Ian. But what pissed me off was a dealer sneakily entering via the backdoor simply to reopen old wounds/old dispute, rather than declaring his trade status on his introduction thread, and paying for the privilege of contributing here on that basis!

That is simply unacceptable, and shows complete disregard for how things are done, so his post will be binned.

Marco.

[Lawrence001]

To be fair to him, and this is a hypothetical point and no reflection whatsoever on Shane with whom I have had some very good transactions, I don't think someone should have to pay for the right to reply to public criticism of their business, and that goes for any forum/newspaper/TV/ whatever context we're talking about.

Trying to sell your wares via the backdoor is a completely different situation of course and totally unacceptable IMHO.

Fully recognise that this is your site Marco, and totally your right to decide, I just wanted to put an alternative view out there in case you hadn't considered it

Just to make clear, Shane is a 100% trustworthy member with whom I've only ever had good experiences and I don't doubt his version of events. That shouldn't mean others don't have the right to put their version across though, whether they're private or trader.


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[Marco]

Hi Lawrence,

I accept all that, and you know the man in question. Is Shane the name of the dealer from In Tune audio? As that's who I'm referring to, not Shane who posts here as a long term member.

However, in terms of trade, the rules are that a) all traders MUST declare their trade status when joining, even if advertising or not, and b) pay for the privilege if they want to advertise, even if it's only mentioning the name of their business, as that in itself is a form of advertising, which could generate Google traffic/backlinks that the dealer may subsequently profit from. It's simply correct protocol.

It's happened in the past, mate, with chancers trying to bag some free advertising or trade 'under the radar'.. TBH, it's quite obvious reading the dealer's introductory post that it was simply a token gesture, in order for the software to allow him to post on the main forum and rekindle an old dispute, especially as he's completely ignored me and not posted since, so I stand by what I said:)

Marco.

[Lawrence001]

Fair enough I haven't looked at any if his history and also just seen that the original post is years olds. Also he never replied to your post which shows a lack of respect for you and the site.

I'm probably jumping to someone's defence undeservedly on a purely theoretical general point, but that theoretical point still stands so I'll leave it there for posterity.

Edit: no I was talking about Shane the OP, just wanted to make sure nobody reading this was thinking I doubted his version of events, which I don't.

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[Marco]

Fair enough on everything else. Here you've hit the nail on the head, though:


Fair enough I haven't looked at any if his history and also just seen that the original post is years olds. Also he never replied to your post which shows a lack of respect for you and the site.


Indeed, which is why I deleted his post, in order not to provide him with any satisfaction. His intentions were entirely selfish, unconstructive, and finally disrespectful.

And have a look yourself - is there anything on his welcome thread that indicated he was representing InTune Audio: https://theartofsound.net/forum/showthread.php?71990-Hi

Nope... Case closed!

Marco.