choirboy
19-05-2016, 16:12
Just wanted to post a little word of warning about using Interlink/DPD for parcel delivery. I'd highly advise you to look to another company if sending a parcel as my recent dealings with them have been shockingly awful.
Firstly, two parcels carried by them (sent by someone else to myself) recently missed the due delivery day by a day on TWO separate occasions. Not unforgivable but doesn't exactly instill confidence in their service.
However the real fun began when I arranged to have a parcel sent by them from my address to another UK mainland address.
The parcel was packed and ready to go and was to be collected on the 10/05/16 for delivery on the 11/05/16. I got a text message in the morning saying the parcel would be collected between 3 and 4pm but that came and went and no one turned up.
I checked the tracking the following day on the website and it said the parcel had been collected on the 9th?!? I contacted them by the email enquiry form which incidentally bounces your emails back if they have a yahoo address as undelivered. Great!
I cut and pasted the email address and sent off my enquiry. Bingo 'we have you email' confirmation and that someone would respond in 24hrs.
The next day around 3pm (12th) I get a 'great news your parcel has been delivered' email which causes me to laugh in amazement as I peer over at the package sitting on the table. Two minutes later I get a email response from customer services saying the parcel was collected at 15:12 on the 10th. Even though the tracking said the 9th?!?
I respond back immediately telling them that is impossible as the package is sitting here and that there must be some error.
The next day (13th) I get another response at 4:30pm (they take the 24 hour thing literally it seems :rolleyes:) saying yes there must have been some sort of error and that it would need to be booked into the system again. What day would be convenient?
I confirm that anytime from the Monday (16th) onwards would be fine and to sort it ASAP.
So the weekend comes and goes no response, Monday (16th) nothing, on the 17th I decide to phone them only to be told that they cannot do anything it all needs to be handled by the online team. She sends me an image of a signature as proof of delivery?!?
That clip from Brass Eye springs to mind with the reporter pissing on some top hats that Paul McCartney donated - fat use.
I fire off another email telling them I don't want the item to be recollected anymore and requesting a refund whilst berating them for their awful customer service and telling them I will use someone else's services in future.
I get no email confirmation this time that my message has been received.
An hour later I fire 3 identical ones again. Still no email confirmation email.
Today I still have no response of any kind almost ten days later. I now suspect that they have blocked my email address so it just goes straight to their trash bin as that seems to be the only explanation as to why I'm not receiving the confirmation emails anymore?!?
Frankly disgusting service on all levels. I recognise that all individuals working within a company are not to blame (I'm postie and we get bashed a lot even though I actually do my job properly, not flinging parcels over gates or leaving them exposed on the doorstep, not folding do not bend items etc) so if you do work for Interlink/DPD no personal offence is intended.
I also recognise what it is like to work under laughable direction in a highly inefficient company mostly run by idiots too.
Firstly, two parcels carried by them (sent by someone else to myself) recently missed the due delivery day by a day on TWO separate occasions. Not unforgivable but doesn't exactly instill confidence in their service.
However the real fun began when I arranged to have a parcel sent by them from my address to another UK mainland address.
The parcel was packed and ready to go and was to be collected on the 10/05/16 for delivery on the 11/05/16. I got a text message in the morning saying the parcel would be collected between 3 and 4pm but that came and went and no one turned up.
I checked the tracking the following day on the website and it said the parcel had been collected on the 9th?!? I contacted them by the email enquiry form which incidentally bounces your emails back if they have a yahoo address as undelivered. Great!
I cut and pasted the email address and sent off my enquiry. Bingo 'we have you email' confirmation and that someone would respond in 24hrs.
The next day around 3pm (12th) I get a 'great news your parcel has been delivered' email which causes me to laugh in amazement as I peer over at the package sitting on the table. Two minutes later I get a email response from customer services saying the parcel was collected at 15:12 on the 10th. Even though the tracking said the 9th?!?
I respond back immediately telling them that is impossible as the package is sitting here and that there must be some error.
The next day (13th) I get another response at 4:30pm (they take the 24 hour thing literally it seems :rolleyes:) saying yes there must have been some sort of error and that it would need to be booked into the system again. What day would be convenient?
I confirm that anytime from the Monday (16th) onwards would be fine and to sort it ASAP.
So the weekend comes and goes no response, Monday (16th) nothing, on the 17th I decide to phone them only to be told that they cannot do anything it all needs to be handled by the online team. She sends me an image of a signature as proof of delivery?!?
That clip from Brass Eye springs to mind with the reporter pissing on some top hats that Paul McCartney donated - fat use.
I fire off another email telling them I don't want the item to be recollected anymore and requesting a refund whilst berating them for their awful customer service and telling them I will use someone else's services in future.
I get no email confirmation this time that my message has been received.
An hour later I fire 3 identical ones again. Still no email confirmation email.
Today I still have no response of any kind almost ten days later. I now suspect that they have blocked my email address so it just goes straight to their trash bin as that seems to be the only explanation as to why I'm not receiving the confirmation emails anymore?!?
Frankly disgusting service on all levels. I recognise that all individuals working within a company are not to blame (I'm postie and we get bashed a lot even though I actually do my job properly, not flinging parcels over gates or leaving them exposed on the doorstep, not folding do not bend items etc) so if you do work for Interlink/DPD no personal offence is intended.
I also recognise what it is like to work under laughable direction in a highly inefficient company mostly run by idiots too.