steveinspain
22-10-2009, 08:57
Just how highly do you rate customer service, and what is your best experience of it ?
The reason for this thread is that I have just experienced the best ever.
I managed to blow a drive unit in one of my Avondale RMS speakers - by pressing 'play' when some child (NOT one of mine) had been playing with the volume control. These speakers are several years old, and I don't think many pairs were made, so I was unsure if a replacement could be sourced
I contacted Avondale via email (Les is known for not being the best at responding to emails) late one Sunday afternoon, and that evening got a reply from Bob, who was holding the fort while Les was away.
After giving a few details, including who I had bought the speakers from I got another reply telling me that Bob had built the speakers himself, that he had a spare drive unit on the shelf someplace, and that he would send it out to me.
I asked both times about payment, and my questions were ignored, and again later when I got full details of how to fit the unit and still no mention of money.
Well, I now have the unit fitted, and it has cost me nothing at all.
I think that this is fantastic, and feel it is worth telling the world about, as few if any of the larger companies would be able to offer such quality of service.
Many thanks especially to you Bob, and to Avondale for having this sort of care for its customers.
The reason for this thread is that I have just experienced the best ever.
I managed to blow a drive unit in one of my Avondale RMS speakers - by pressing 'play' when some child (NOT one of mine) had been playing with the volume control. These speakers are several years old, and I don't think many pairs were made, so I was unsure if a replacement could be sourced
I contacted Avondale via email (Les is known for not being the best at responding to emails) late one Sunday afternoon, and that evening got a reply from Bob, who was holding the fort while Les was away.
After giving a few details, including who I had bought the speakers from I got another reply telling me that Bob had built the speakers himself, that he had a spare drive unit on the shelf someplace, and that he would send it out to me.
I asked both times about payment, and my questions were ignored, and again later when I got full details of how to fit the unit and still no mention of money.
Well, I now have the unit fitted, and it has cost me nothing at all.
I think that this is fantastic, and feel it is worth telling the world about, as few if any of the larger companies would be able to offer such quality of service.
Many thanks especially to you Bob, and to Avondale for having this sort of care for its customers.