worrasf
29-06-2013, 17:18
If this is the wrong forum for this post then apols and mods please move.
I want to let all on AoS know the excellent level of service i Have had from Luke Creek at Epos/Creek audio.
A good few months ago one of the mid/bass drivers failed in my Epos M22i. I contacted Epos dealers and to be honest was underwhelmed with the (lack) of response. I emailed Epos to express my dissatisfaction - not least because while the M22i's have been out of production a few years they cost me a serious amount of dollar and I was less than impressed that they were essentially unfixable.
Anyway, Luke emailed back promising to sort. To cut a long story short there were no units in the country and the factory in China (now there's an interesting admission) had ceased production which is why the M22i is out of production. He promised to get one sourced but what with Chinese New Year and slow boats from China etc etc it took months.
The unit finally arrived this weekend with no charge. Yes, it's taken several months to sort but it's only due to Luke's personal involvement and persistence that I now have a new replacement driver. So good for you Luke and thanks.
Steve
I want to let all on AoS know the excellent level of service i Have had from Luke Creek at Epos/Creek audio.
A good few months ago one of the mid/bass drivers failed in my Epos M22i. I contacted Epos dealers and to be honest was underwhelmed with the (lack) of response. I emailed Epos to express my dissatisfaction - not least because while the M22i's have been out of production a few years they cost me a serious amount of dollar and I was less than impressed that they were essentially unfixable.
Anyway, Luke emailed back promising to sort. To cut a long story short there were no units in the country and the factory in China (now there's an interesting admission) had ceased production which is why the M22i is out of production. He promised to get one sourced but what with Chinese New Year and slow boats from China etc etc it took months.
The unit finally arrived this weekend with no charge. Yes, it's taken several months to sort but it's only due to Luke's personal involvement and persistence that I now have a new replacement driver. So good for you Luke and thanks.
Steve