Behringer Poor after sales service

[John]

I bought a Inuke 1000DSP in April from Amazon to power my bass speakers It was a good upgrade as I could eaisly control xover and slope, this gave me even more bass texture and a lot more clout.
Unfortantly the amp has developed a fault and because I can only find proof of purchase and also bank this up with a bank statement but do not have the orginal invoice they will not issue me with a warrenty number to claim under warrenty
I have tried emailing them, they usually take a week to respond and phoned them twice
I am trying to sort out the invoice from Amazon but so far have not had any luck so just getting frustrated
I wonder what other actions I can take to sort this out
I am pretty sure the amp will need it board replaced which will take about 3 months to get the parts and cost about £140 to get repaired, so you can understand why I would like it to be sorted under warrenty

[Audio Al]

I bought a Inuke 1000DSP in April from Amazon to power my bass speakers It was a good upgrade as I could eaisly control xover and slope, this gave me even more bass texture and a lot more clout.
Unfortantly the amp has developed a fault and because I can only find proof of purchase and also bank this up with a bank statement but do not have the orginal invoice they will not issue me with a warrenty number to claim under warrenty
I have tried emailing them, they usually take a week to respond and phoned them twice
I am trying to sort out the invoice from Amazon but so far have not had any luck so just getting frustrated
I wonder what other actions I can take to sort this out
I am pretty sure the amp will need it board replaced which will take about 3 months to get the parts and cost about £140 to get repaired, so you can understand why I would like it to be sorted under warrenty

Trading standards time :)

[twelvebears]

Trading standards time :)

Indeed.

You absolutely do NOT have to have any original documentation to qualify for the full standard guarantee, just conclusive proof of purchase and ownership.

[John]

Thanks I think I contact trading standards

[Rothchild]

Have you raised the issue with Amazon (rather than Behringer)?

That's where I'd start.

[Reid Malenfant]

Please remember John, in the EU you get a two year warranty with anything - by law!

The first year is covered by the manufacturer, the second year must be covered by the retailer :cool:

Good luck getting it sorted.