Touch Weirdness! [Archive] - The Art of Sound Forum

icehockeyboy

05-05-2012, 12:11

For whatever reason I have no idea, my Touch will no longer allow me to go to Spotify without changing from Squeezebox Touch to Squeezebox.com, which means whatever music I am listening to stops.

I am certain that it never did this before........?:scratch:

Help!

Stratmangler

05-05-2012, 15:41

Where are you running server?

icehockeyboy

05-05-2012, 15:42

Where are you running server?

Eh? :scratch:

Stratmangler

05-05-2012, 15:57

Eh? :scratch:

We've been here before :doh:
Are you using LMS on a serving machine on your network, or are you using TinySC on the Touch itself?

If you're using TinySC and have always done so then you've always needed to connect to mysqueezebox.com .

icehockeyboy

05-05-2012, 16:08

We've been here before :doh:
Are you using LMS on a serving machine on your network, or are you using TinySC on the Touch itself?

If you're using TinySC and have always done so then you've always needed to connect to mysqueezebox.com .

I remember a similar thing, that deleting the server sorted, but I could access both options and not stop the feed, which I have to now.
It's on my lappy btw.

Stratmangler

05-05-2012, 17:56

Can you see your Touch from a web browser?
If you can't then you might have switched your music source to the internal server on the Touch.
On my network the server has an IP address of 192.168.1.105:9000
On your setup the IP address of the server will whatever your laptop is working on plus the :9000 suffix.

I've just set up Spotify on my (external) server, and it's working fine using my laptop to control things.

icehockeyboy

05-05-2012, 23:53

Sorry I didn't reply sooner, I had a gig.

So the current situation is that I have touched nothing, and yet I can now browse and play stuff from Spotify without losing whatever it is I am currently playing!

Sometimes the damn thing just defies any logic and makes me think how simple life was when I inserted a silver spinny thing into a machine and pressed play.

Theadmans

06-05-2012, 17:34

Exact same thing happened on my Touch a couple of weeks back.

Found that rebooting my PC (which is running LMS) sorted the problem out.

icehockeyboy

06-05-2012, 18:17

Exact same thing happened on my Touch a couple of weeks back.

Found that rebooting my PC (which is running LMS) sorted the problem out.

Did that, and it didn't work on this occasion.

Reid Malenfant

06-05-2012, 18:26

<snip> makes me think how simple life was when I inserted a silver spinny thing into a machine and pressed play.
:) Yep, works every time for me :eyebrows:

Apologies, I just couldn't help myself....

icehockeyboy

06-05-2012, 18:28

:) Yep, works every time for me :eyebrows:

Apologies, I just couldn't help myself....

I wonder why then a percentage ( a large one at that if you look at the SB forum) just go mental for no good reason? :eek:

icehockeyboy

09-05-2012, 16:28

And then today, the Touch exclaims something along the lines of...." contact with local music ended due to a problem" and would not play ball until a reset was done! Grrrrrrrr!

DaveK

09-05-2012, 16:36

Yep, mine's gone flakey recently but the problem seems to be the interface with the PC - I borrowed a mate's Touch which was working fine before I got it but no worky for me :steam: . I then passed this one onto another mate and it worked fine for him straight out of the box.

Stratmangler

09-05-2012, 21:54

Mine's reliable as ever :)
No odd behaviour at all.

DaveK

10-05-2012, 07:52

Mine's reliable as ever :)
No odd behaviour at all.

Yeah, great Chris, thanks for that ;) - most helpful :lol: .
Don't crow too loudly though, mine was like that until a couple of weeks or so ago.

Gazjam

10-05-2012, 10:15

Have you tried switching it off and back on again...? ;)

icehockeyboy

10-05-2012, 10:36

Have you tried switching it off and back on again...? ;)

Only about a million times Gaz! :eyebrows:

Latest sillyness......today.....searching for a certain radio station.....the Touch finds it........and then freezes.....and then reboots itself! This happens sooooooooooooooo often!

WTF???????????:steam:

Logitech asked if it happens with my powered hard drive attached.....could it cause a problem?

chrism

10-05-2012, 11:00

My Touch worked great until I tried an external HD Drive. When trying to switch back to mysqueezebox.com for radio, the Touch could not get through the wireless router (found it but the IP address was blocked). Once reinstalled all was fine.

Regards

Stratmangler

10-05-2012, 11:06

Yeah, great Chris, thanks for that ;) - most helpful :lol: .
Don't crow too loudly though, mine was like that until a couple of weeks or so ago.

I just wanted to put forward the point that not everyone has issues with their installation.
I'll be relocating my installation to Owsten in a couple of week's time, and I don't expect to have many issues setting it up there either.

The other thing to bear in mind is that my server is on a standalone NAS these days, and all the thing does is serve files.
There's nothing else going on, and no user initiated problems to kill it either ;)

icehockeyboy

10-05-2012, 11:23

I just wanted to put forward the point that not everyone has issues with their installation.
I'll be relocating my installation to Owsten in a couple of week's time, and I don't expect to have many issues setting it up there either.

The other thing to bear in mind is that my server is on a standalone NAS these days, and all the thing does is serve files.
There's nothing else going on, and no user initiated problems to kill it either ;)

Setting it up is the easy bit.

Trying to make it work properly after it decides to throw one is a different matter!:scratch:

Stratmangler

10-05-2012, 11:30

Setting it up is the easy bit.

Trying to make it work properly after it decides to throw one is a different matter!:scratch:

Is it LMS or The Touch (or both) throwing a wobbly, or is it your laptop running LMS that has the issue?
That's the point I was raising.

I'd try rolling the laptop back to a restore point before you started encountering
problems with your Squeezebox installation, and see if your issues go away :eyebrows:

DaveK

10-05-2012, 11:45

Only about a million times Gaz! :eyebrows:

Latest sillyness......today.....searching for a certain radio station.....the Touch finds it........and then freezes.....and then reboots itself! This happens sooooooooooooooo often!

WTF???????????:steam:

My experience as well - both bits of the above - finds R2 (for example), tells me correctly what's playing but refuses to bl**dy play it. My Server is on the PC at the side of the Touch, ethernet wired connection, with music library on a stand alone powered HDD. Fortunately foobar on the PC will connect to the same library and the internet so I can still play my music. When I have some time, and the inclination :) , I'll get to grips with it. Switched it off and done factory resets times without number and uninstalled all third party items but it still don't want to play :steam: .

icehockeyboy

10-05-2012, 11:54

Is it LMS or The Touch (or both) throwing a wobbly, or is it your laptop running LMS that has the issue?
That's the point I was raising.

I'd try rolling the laptop back to a restore point before you started encountering
problems with your Squeezebox installation, and see if your issues go away :eyebrows:

I don't normally operate from the laptop, so that gets pushed out of the equation....I think!

As for the first question, dunno, I am normally throwing a wobbly at the time, so never notice if it's one or the other, not helpful to you I know!

Just thought, I will connect the hard drive up to the lappy and see if that .squeezebox thing is there, if it is I will delete it as I recall some probs can be caused by it?

Stratmangler

10-05-2012, 12:03

I don't normally operate from the laptop, so that gets pushed out of the equation....I think!

As for the first question, dunno, I am normally throwing a wobbly at the time, so never notice if it's one or the other, not helpful to you I know!

Just thought, I will connect the hard drive up to the lappy and see if that .squeezebox thing is there, if it is I will delete it as I recall some probs can be caused by it?

Well if you don't normally use the laptop then you must normally be using TinySC in the Touch which is flakey, and you've been told so.

Mothman

10-05-2012, 12:07

Like Chris (Stratmangler), I also run mine on a NAS with few issues other than the odd problem with my wireless network. At the moment I am experiencing a situation with LMS where 24hrs after a rescan to find new media it seems to then lose the contents (tracks) from some of the new album folders, however a full system scan usualy cures this. I guess as the Touch is a mini computer some people are going to have problems (no comfort I know) but my experience so far is that the hardware is reliable, the software can be flakey especially if you have updates enabled, and that a lot of the problems are caused by things other than the Touch itself ie networks, routers, hard drives ect.

Just my experience so far and fully aware that things could change at any time:lol:

Canetoad

10-05-2012, 12:15

I had nothing but problems with mine when I first got it. I had it running wirelessly with server running on my PC with music files attached via USB HDD. PC was using wireless connection too. I couldn't figure out what the problem was until I swapped to a USB wireless dongle on the PC. Worked fine after that. It was a problem with the ethernet card on the PC. Having said that hard wiring that card to the router wasn't a problem either, just wireless.

Now I have a NAS running the server software and use the Touch hard wired through wall plugs. Totally reliable it is these days. Don't rule out an incompatibility somewhere else in your setup. :)

Stratmangler

10-05-2012, 12:16

Amazon are doing the NAS I use for a good price http://www.amazon.co.uk/gp/product/B005LDM09U/ref=pd_lpo_k2_dp_sr_1?pf_rd_p=103612307&pf_rd_s=lpo-top-stripe&pf_rd_t=201&pf_rd_i=B005LDM0C2&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_r=1MFDCRV5DBQDMMAXRGYT
though you'd need a HDD to put in it http://www.dabs.com/products/samsung-2tb-spinpoint-ecogreen-f4eg-sata3-32mb-hard-drive-74TD.html

Administration for the NAS is best done via a normal web browser - I use Firefox.

Gazjam

10-05-2012, 12:32

Dave (and Craig)

When my Touch ever had a SERIOUS wobbly I found that you need to dig deep to fix it.
Fix the fundamentals first then work up.
It can be hardware or software related and it sounds like you have tried all the software stuff to the point of chucking the thing out the window! :)

I found that applying the likes of Soundchecks TT3 mods etc sometimes screwed up the firmware, after all you ARE hacking in to it and changing its system files.

A Factory reset wont clear any hardware glitches if any of the system files are messed - at least not at the deepest level.

A Firmware reinstall/upgrade will clear out EVERYTHING that's potentially causing the Touch to misbehave (assuming the problem is hardware related)

Settings/Advanced/Firmware Upgrade

If theres no update it will ask if you want to reinstall the same version you already have.
You do as you want to reset the Touch with a "super factory reset"

Try that and let us know how you get on.
(assuming you already havent!) :)

MartinT

10-05-2012, 12:50

I haven't had problems with mine, which is connected via ethernet cable and has the direct digital app installed. Is it the case that those with problems are all using a wireless interface?

Stratmangler

10-05-2012, 13:03

I haven't had problems with mine, which is connected via ethernet cable and has the direct digital app installed. Is it the case that those with problems are all using a wireless interface?

The problems are frequently associated with TinySc (embedded server in the Touch).
Your experience mirrors my own Martin, it's just that nobody hears about the installations that don't fall over.
By default people start to think Squeezebox Touch = problems, and as both of our experiences show it ain't necessarily so :)

Mothman

10-05-2012, 13:06

Ebuyer have the Zyxel single NAS for £70 including 500Gb Hard Drive. Got mine from Dabs for £67 including drive but unfortunately they are now out of stock.

http://www.ebuyer.com/319797-zyxel-nsa310-500gb-1x-500gb-nas-drive-91-016-007011b?utm_source=google&utm_medium=products&gclid=CPSyhPri9a8CFcQKfAodggQJDQ

I found it easy to install and is already confirgured for LMS, just need to it click to download LMS from the web interface of the NAS. Best £67 I've spent in a long while:).

DaveK

10-05-2012, 13:14

I haven't had problems with mine, which is connected via ethernet cable and has the direct digital app installed. Is it the case that those with problems are all using a wireless interface?

Hi Martin,
No, not in my case. I've always had mine wire connected because folks said it was more reliable. Having said that, when it was working normally, I tried a wireless connection and found it totally stable but went back to wired anyway.
Now neither will work :steam:
I'm gonna try Gaz's 'deep down cleanse' with the re-installation of the firmware but not until tonight - I'll keep you posted but meanwhile, thank you Gaz :) .

Stratmangler

10-05-2012, 13:22

Hi Martin,
No, not in my case. I've always had mine wire connected because folks said it was more reliable. Having said that, when it was working normally, I tried a wireless connection and found it totally stable but went back to wired anyway.
Now neither will work :steam:
I'm gonna try Gaz's 'deep down cleanse' with the re-installation of the firmware but not until tonight - I'll keep you posted but meanwhile, thank you Gaz :) .

Can you see your player when viewing LMS from a web browser, Dave?
If not then chances are your player is pointed elsewhere, such as TinySC or mysqueezebox.com

If you've installed the Soundcheck mods and disabled the screen then you've shot yourself in the foot before you've started - you won't be able to see from the player where it's pointed at.

Just a thought.
I might also be way off beam, but unless you fill in the blanks I'm just guessing wildly :eyebrows:

DaveK

10-05-2012, 13:59

Stratmangler

10-05-2012, 14:12

Hi Chris,
Thanks for your interest and input.
As I posted earlier I've removed all 3rd party plugins (SoundCheck and the other one that I can't currently recall :scratch: ).
Being a near total numpty I'm not sure exactly what you're asking me about 'seeing' the Touch but don't worry about it ATM as I can't get into the PC currently due to SWMBO having bedroom decorating jobs for me :( .
I'll do a Gaz 'deep clean' tonight and see how that goes

Thanks Dave - the bit about "I've removed all 3rd party plugins" didn't sink in :doh:

Have you addressed the Touch from a web browser page before?

What I mean is this - on my home screen I have a tab indicating LMS.
If I click on it then I see the address 192.168.1.105:9000 in my browser's address bar.
I also see Logitech Media Server, and can access all of the files that have been scanned by LMS.
Over on the right of the page, next to the Logitech logo, is a dropdown menu, from which you should be able to see all installed players on the network.

The relevance of the IP address I showed above is that it's the location where LMS is in my installation - yours will as likely as not have a different IP address, but the :9000 suffix will be the same.
The IP address you need to enter is the same as the IP address of the machine you have installed LMS onto.

DaveK

11-05-2012, 21:31

Dave A Firmware reinstall/upgrade will clear out EVERYTHING that's potentially causing the Touch to misbehave (assuming the problem is hardware related)

Settings/Advanced/Firmware Upgrade

Try that and let us know how you get on.
(assuming you already havent!) :)

Gaz,
Thanks for that but, Houston, we (still) have a problem. On my Touch (7.7.2 software version), Settings, Advanced, there is no Firmware Upgrade option, just a software update option for both Media Server and Touch, none of which makes any difference.
A further clue might be that any time I ask for a Library Scan I get an error message 'Media scan terminated unexpectedly (Scanning progress)' - wassat all about then?
Dave.

Stratmangler

11-05-2012, 21:37

Gaz,
Thanks for that but, Houston, we (still) have a problem. On my Touch (7.7.2 software version), Settings, Advanced, there is no Firmware Upgrade option, just a software update option for both Media Server and Touch, none of which makes any difference.
A further clue might be that any time I ask for a Library Scan I get an error message 'Media scan terminated unexpectedly (Scanning progress)' - wassat al about then?
Dave.

Have you tried disabling your anti-virus software and then scanning your music files?
Might be worth giving it a try.
I'm just wondering if there's an issue between LMS and the AV software you're using.

icehockeyboy

14-05-2012, 18:11

Anyone answer this...? For whatever reason, despite a complete factory reset, and deletion of the . squeezbox thing on the hard drive, I keep getting the message about losing the link to the library I am using, usually the USB connection, even if I am not actually using it, I was using Spotify.
And then I see that the Logitech Media Server has stopped on its own accord, and I then have to restart it, and let it scan the files!

It can't be anything I'm doing wrong as I'm just sitting there listening to music on Spotify!

Reid Malenfant

14-05-2012, 18:17

I don't know a lot about this stuff, but I do know that Spotify dumps literally loads of data onto whatever you are using to listen to it with. Apparently you can adjust the amount of data by some settings on Spotify itself.

I was having hundreds of megs of HDD filled with crap unitl I got hold of a program that I could find the stuff (it's encrypted) & delete it..

Not sure if this may be happening to your system & it's running out of space to to data from Spotify?

As I say, I'm a bit of a numpty when it comes to these things :eyebrows:

MartinT

14-05-2012, 20:00

I think if the LMS is stopping then you need to find the root cause of that first. I don't think any kind of problem with the Touch itself could cause the server software to crap out.

How stable and up to date is your PC? Which OS, 32-bit or 64-bit? Amount of RAM?

icehockeyboy

14-05-2012, 20:45

As for the laptop, its about a year old. stable as far as I know, , Windows 7, and 4gb of RAM.

MartinT

14-05-2012, 21:15

Laptops generally have an awful lot more power saving features than desktops. You might need to disable some of it and see if LMS runs more reliably. It should not crap out whatever happens - mine doesn't. Do you leave it mains connected when in use as a server?

icehockeyboy

14-05-2012, 21:19

Reid Malenfant

14-05-2012, 21:29

By the way, if you want to clear your HDD of Spotify storage then try this program - Spacesniffer... Wonderful :D

http://www.uderzo.it/main_products/space_sniffer/

Hope it helps even if it's not buggering up anything. It finds & can delete everything so be careful :)

I love getting my HDD space back :D

icehockeyboy

14-05-2012, 22:31

I recall during one conversation with Logitech, they asked if a different problem happened when I had the hard drive attached, and in fairness they asked me to test it without, which I haven't yet as it takes so long to scan again after it's disconnected.

Stratmangler

15-05-2012, 00:24

Craig

Why do you keep switching between one method of operating your Touch and another?
Stick to one and you can get decent advice.
Keep mixing methods up and you'll get nowhere.

icehockeyboy

15-05-2012, 09:08

Craig

Why do you keep switching between one method of operating your Touch and another?
Stick to one and you can get decent advice.
Keep mixing methods up and you'll get nowhere.

Because, for whatever reason if I don't use the laptop, I can't access many things, possibly the most important being BBC i Player, which disappeared off the Touch !

Help!

Stratmangler

15-05-2012, 09:59

Because, for whatever reason if I don't use the laptop, I can't access many things, possibly the most important being BBC i Player, which disappeared off the Touch !

Help!

If it weren't for the fact that it's a 200mile+ round trip I'd come down and set it up for you.
You'd also have to promise not to tinker with the setup.

icehockeyboy

15-05-2012, 16:26

Thanks for that Chris!

Is it significant that when I went to eject the USB connection, it said "By ejecting the uSB you will stop playback as the device (the hard drive) is running Logitech Media Server?

Plus, despite deleting the ,Squeezebox thing on the hdd, it is back again?????????

MartinT

15-05-2012, 18:55

icehockeyboy

15-05-2012, 21:24

:doh:

You really must get this down to bare essentials in order to eliminate what is distracting you from getting to the root cause. It's called troubleshooting.

Please could you run LMS on the laptop with a few music tracks also loaded on the laptop and without the external hard disk plugged in? Keep the lappy plugged into the mains and disable all sleep functions. Test for a couple of days and see if it crashes.

USB connected devices are notorious for dropping and behaving badly, especially where laptops are liable to sleep.

Just did a software update for both the Touch and the laptop. At the same time I had completely removed the USB hard drive.
Still had probs, music stopping for 30 seconds, and then starting again, rebuffering too, and I do not normally have that problem.

Tried to play BBC i Player from the laptop, and it just would not see it, ditto via the Touch too.

Will do as you suggest and report back.

I am a numpty when it comes to techie stuff, but I have a feeling the IP address is wrong for one of the devices, is that possible?

Stratmangler

15-05-2012, 21:33

Just did a software update for both the Touch and the laptop. At the same time I had completely removed the USB hard drive.
Still had probs, music stopping for 30 seconds, and then starting again, rebuffering too, and I do not normally have that problem.

Tried to play BBC i Player from the laptop, and it just would not see it, ditto via the Touch too.

Will do as you suggest and report back.

I am a numpty when it comes to techie stuff, but I have a feeling the IP address is wrong for one of the devices, is that possible?

BBC iPlayer is a plugin, and needs to be enabled before it can be seen.
You'll also have to reboot LMS.
After that you should be able to see iPlayer in the LMS menus.

With regard to the player seeing it - you'll have to point the player at the server that's handling iPlayer.
So you'll need to point the player at the server program working on your laptop.

icehockeyboy

15-05-2012, 21:39

BBC iPlayer is a plugin, and needs to be enabled before it can be seen.
You'll also have to reboot LMS.
After that you should be able to see iPlayer in the LMS menus.

With regard to the player seeing it - you'll have to point the player at the server that's handling iPlayer.
So you'll need to point the player at the server program working on your laptop.

Thanks Chris, I do know that, but I can't understand why it now doesn't work, or indeed appear on the Touch like it did before?

LMS has been rebooted 3 times recently............

Stratmangler

15-05-2012, 21:56

Thanks Chris, I do know that, but I can't understand why it now doesn't work, or indeed appear on the Touch like it did before?

LMS has been rebooted 3 times recently............

I'd hazard a guess that you have the player working on its internal server.
If you go to My Music/Switch Library on the Player then you should find a couple of options, one of which will be the server on your laptop.
That server will be named whatever it is you called your laptop, be it Jim or Bob or Ian (Frank Zappa reference alert - those names appeared in that order on which album?), or even Cheese Toastie.

Please go and point the player at the laptop installed server, and report back.

icehockeyboy

16-05-2012, 09:23

DaveK

16-05-2012, 10:31

Hi Strat and Hockey Boy,
Hope you don't mind but I'm keeping a watching brief on this thread as I have the same sort of problems. My need is not so great as I have foobar fully functional so can access all my music but I thought it best to keep in the background so as not to complicate things with too many balls in the air.
Dave.

Stratmangler

16-05-2012, 10:48

Thanks so much for your help and patience too! I have done what you asked many times, and still I have problems. Only yesterday (cue The Carpenters!) I did it, and asked it to connect to BBC i player, it went as far as showing all the stations, but when I clicked on one...................nothing! And then it came up with a message about timing out or no data...or similar!...........?????

The timing out thing could be down to a couple of things.
You might have a slow internet connection, and the data can't be pulled in fast enough, or, and I personally would look seriously at this one, you could have a firewall issue or an antivirus software issue.

Sooo....
What antivirus software are you using?
You may need to set permissions to allow LMS to access the internet without the antivirus software killing it.

MartinT

17-05-2012, 06:30

Craig - just to be certain about this, if you play iPlayer on the laptop alone without the Touch, does it work perfectly?

icehockeyboy

17-05-2012, 09:42

Craig - just to be certain about this, if you play iPlayer on the laptop alone without the Touch, does it work perfectly?

Never tried it to be honest!

Chris, not ignoring you, just not had opportunity to try it yet.

MartinT

17-05-2012, 10:07

Never tried it to be honest!

Did I mention troubleshooting back up the thread? :)
You need to go through a process of elimination in order to see what's left.

icehockeyboy

17-05-2012, 10:21

Did I mention troubleshooting back up the thread? :)
You need to go through a process of elimination in order to see what's left.

Did you mean literally playing i player on the laptop, not connected to the Touch?

MartinT

17-05-2012, 10:38

Yes! How else could you know whether it's a broadband/router problem as against a problem with the Touch?

icehockeyboy

17-05-2012, 11:05

Yes! How else could you know whether it's a broadband/router problem as against a problem with the Touch?

Certain it's not broadband related, it's a pretty speedy one,

i player working ok on it's own on the lappy as I type. ( at work )

Why would/could the router cause the problems? It all seems to be working perfectly, in as much as nowhere else do I get a problem. :scratch:

Stratmangler

17-05-2012, 11:09

Certain it's not broadband related, it's a pretty speedy one,

i player working ok on it's own on the lappy as I type. ( at work )

Why would/could the router cause the problems? It all seems to be working perfectly, in as much as nowhere else do I get a problem. :scratch:

Where is the Touch?
At home perchance?
You need to check things out where you have the problem.

icehockeyboy

17-05-2012, 11:10

Where is the Touch?
At home perchance?
You need to check things out where you have the problem.

Acknowledged!:)

Stratmangler

17-05-2012, 11:18

Acknowledged!:)

We could still do with knowing what AV software you're running - the problem might be one of access permissions, meaning that LMS might possibly be being blocked.

icehockeyboy

17-05-2012, 12:02

We could still do with knowing what AV software you're running - the problem might be one of access permissions, meaning that LMS might possibly be being blocked.

AVG, the free version.

fwiw I have had Norton and Symantec before which were no better despite costing.

Stratmangler

17-05-2012, 12:13

AVG, the free version.

fwiw I have had Norton and Symantec before which were no better despite costing.

I get rid of the "30 day free trial" av software when I get a new machine - it's usually Norton or McAphee, and both are a monumental PITA, asking for permissions every two seconds.

I used to use AVG, but moved away from it when it became bloated and started using a stack more processing capability, and slowed processes down.
I don't remember it asking for permissions all the time.

Now I use Microsoft Security Essentials on a couple of machines, and Avast on another.
All machines are using Windows firewall.
Everything sits behind a firewalled router too.

I take it you're using A N Other's firewall?

MartinT

17-05-2012, 12:18

Microsoft Security Essentials is excellent. If you're going to uninstall AVG and install MSE, then reinstall LMS afterwards to ensure that it opens the correct ports in the Windows firewall.

Also, let us know how iPlayer works on the lappy when you get home.

icehockeyboy

17-05-2012, 16:54

Right, first things first, at home now.......BBC i player loads instantly and plays..........next task ?

Stratmangler

17-05-2012, 16:55

Right, first things first, at home now.......BBC i player loads instantly and plays..........next task ?

Uninstall LMS.

icehockeyboy

17-05-2012, 16:57

Uninstall LMS.

Will it uninstall automatically if I download another LMS?

Stratmangler

17-05-2012, 17:03

Will it uninstall automatically if I download another LMS?

No.

icehockeyboy

17-05-2012, 17:05

Do I want to delete all preferences and log files too?

Stratmangler

17-05-2012, 17:07

Do I want to delete all preferences and log files too?

Yes, everything.

icehockeyboy

17-05-2012, 17:07

Its saying some elements can't be removed and to do it manually.......guidance please.......

Ive looked in "All programmes" there actually doesn't seem to be anything left.............so what now oh wise one?

Stratmangler

17-05-2012, 17:11

Its saying some elements can't be removed and to do it manually.......guidance please.......

There may well be a log file somewhere that the uninstall can't remove.
Do a search for LMS from the start menu, and see what it throws up.

icehockeyboy

17-05-2012, 17:13

Ah, it's saying 6 items, but its the 3 software editions that are there
Remove?

Stratmangler

17-05-2012, 17:20

Wouldn't hurt.
Then reboot the computer.

icehockeyboy

17-05-2012, 17:20

Back in a minute!

icehockeyboy

17-05-2012, 17:27

Back.....re install LMS?

Stratmangler

17-05-2012, 17:39

Back.....re install LMS?

Yes.

icehockeyboy

17-05-2012, 18:06

All done, except I also had the "Scan terminated unexpectedly" or however it's worded....wonder if that is a problem?

MartinT

17-05-2012, 18:13

Ok - that's a clue. What is LMS currently set to scan?

DaveK

17-05-2012, 18:15

All done, except I also had the "Scan terminated unexpectedly" or however it's worded....wonder if that is a problem?

That is exactly the message I get so I suspect we both have some way to go yet :steam:
Dave.

Stratmangler

17-05-2012, 18:15

All done, except I also had the "Scan terminated unexpectedly" or however it's worded....wonder if that is a problem?

Sounds like an antivirus software issue.
Turn your AVG off and rescan.
For some reason there is something in the scanner for LMS that AVG sees as a threat and AVG calls a halt to proceedings.
For obvious reasons don't go on the internet until after the scan is finished and you've restarted AVG.

icehockeyboy

17-05-2012, 18:17

Ok - that's a clue. What is LMS currently set to scan?

Erm......the music files on the hard drive.....I believe.....:scratch:

MartinT

17-05-2012, 18:17

It could also be trying to scan music on a corrupt portion of the hard disk.

Stratmangler

17-05-2012, 18:17

I've had this issue with AVG before - another reason why I dropped it.

MartinT

17-05-2012, 18:19

Erm......the music files on the hard drive.....I believe.....:scratch:

Bzzzzt! Insufficient information. Open LMS Control Panel, go to the Library tab and tell us what Media Folders it's trying to scan.

icehockeyboy

17-05-2012, 18:40

Its looking in the C drive at my music, pictures, and

And despite i player being shown on the lappy, it is not transferring any commands to the Touch, I am looking at a radio programme which seems to be playing, and yet no audio is present, or display of it on the Touch!

Someone remind me why I bought this?????????

Cancel the middle paragraph, I hadn't noticed it had decided I was on my upstairs Touch,

icehockeyboy

17-05-2012, 18:50

Wife now moaning she wants TV on now, may not be able to try anything on the Touch now! :(

And as I asked before, why is i player not showing on the Touch, and yet its there on the lappy?

Stratmangler

17-05-2012, 19:12

Wife now moaning she wants TV on now, may not be able to try anything on the Touch now! :(

And as I asked before, why is i player not showing on the Touch, and yet its there on the lappy?

You haven't connected your Touch to the laptop run server.
Scrub that!

I've just installed LMS on my laptop (Windows 7 Home Premium), and enabled the iPlayer and Spotify plugins.
I could access both from my web browser, but not using the Touch remote control.
A power off and on has sorted out iPlayer visibility, but not Spotify as yet.

I shall dig further.....

icehockeyboy

17-05-2012, 19:14

You haven't connected your Touch to the laptop run server.

I haven't? Please excuse what may to you seem a stupid question,,,,but,,,,,how do I do that?

Reid Malenfant

17-05-2012, 19:17

Sorry to say this chaps, but it's threads like these that'll keep me happy with my silver disc spinning dream machine :eyebrows:

Craig I can't feel your pain, but I reckon I might be able to possibly imagine it :(

Good luck getting it sorted out & the sooner the better :)

Stratmangler

17-05-2012, 19:29

Thanks for the needless "helpful" comment Mark.

Craig, I've amended my post above.

DaveK

17-05-2012, 19:35

Chris,
After our little telecon I uninstalled LMS in it's entirety, reinstated Win7 firewall and MSE, reinstalled LMS, shutdown and restarted and did a rescan of the default library (not my actual music library) and it scanned successfully in about 4 secs (not a lot in the default library, My Music etc. :) ). I then pointed it at my entire library with 1000s of tracks and 100s of folders and sub-folders and got the usual error message.
Puzzled by the fact it would scan the default library but not my actual library I then pointed the scan at one of the larger folders within the actual library (with 10s of sub-folders and 100s of files) and it successfully scanned it in a about 90 secs. I did this again with another, larger folder and again it completed successfully. It seems to be that if I ask it to scan a folder that is too big for it to cope with it quickly throws in the towel. This might be of help to the more knowledgeable amongst us, but not me :lol: .
However, when I started up the Touch itself, it found the two libraries (folders) that it had succeeded in scanning) and looked as if it was playing a track but no music came out and the progress bar along the bottom stayed obstinately at the left hand end, even though the 'Play' (triangle) icon had been replaced by the 'Pause'(2 vertical bars) icon.
Can anyone glean anything useful from this, 'cos I can't :) .
TIA,
Dave.

Stratmangler

17-05-2012, 21:17

Craig

I have an answer for you regarding Spotify.
You need to install the app on all players, and sign into it on all players too.
You then need to sign all players in via the server menus - go in via "My Apps/Spotify" and install a shortcut in the menu (you get prompted about it).

You should then find that you can see Spotify access on all the players.

icehockeyboy

17-05-2012, 21:21

Chris,

It isn't Spotify that I can't see, that is there on both items.

It's BBC i player that keeps being elusive.

Odd thing I've just seen, the My Apps plugin, in the plug ins menu does not have a "solid tick" like all the others have that I have activated, and it won't allow me to alter it either.

Stratmangler

17-05-2012, 22:00

icehockeyboy

19-05-2012, 08:33

Have you done a power off/power on with the player?
I couldn't see iPlayer from the Squeezebox before doing that.

Serpently have! :)

Just in case I am being a bit mental here, let me ask this, should BBC i player actually be visible on the Touch without the laptop controlling it? I have it in my head that it should..........:scratch:

Stratmangler

19-05-2012, 10:26

Serpently have! :)

Just in case I am being a bit mental here, let me ask this, should BBC i player actually be visible on the Touch without the laptop controlling it? I have it in my head that it should..........:scratch:

Not yet.

icehockeyboy

19-05-2012, 10:55

Not yet?

DaveK

19-05-2012, 11:21

Just another pointer - hope it does not confuse further.
I have 3 seperate versions of my music library (as back up), one on an internal hard drive, one on a free standing USB drive and one on a NAS (ReadyNAS). LMS refused to scan the internal hard drive but quite happily scanned the free standing USB drive and gave an accurate report. The Touch found this library and indicated that it was playing but again, no sound and the progress bar remained fixed at the 'Start' end. All leads, i/cs etc. were connected, just to save anyone asking :) .
PITA or what??!!
Dave.

icehockeyboy

19-05-2012, 11:26

Dave, mine just "lost the local music" thing, and would not connect to the library for ages, and then I noticed LMS had stopped and needed to be restarted! Aggggghhhhhhhhhh!

icehockeyboy

22-05-2012, 10:55

stupinder

22-05-2012, 11:31

I was ready to throw it out of the window last night... each time I selected a track via Spotify, it played for a few seconds and then stopped, saying it was re buffering, but then said the re buffer had failed!
I wired the Touch to the router via an ethernet cable to be on the safe side the day before, but it made absolutely no difference!

Suggestions please?
This may seem an obvious solution but have you tried shouting at it!! I find this usually helps a great deal.
We never did get that IT Helpdesk business off the ground did we, IHB.:ner:

icehockeyboy

22-05-2012, 11:47

Ha ha! Very funny Stu!! How is everything in sunny France?

stupinder

23-05-2012, 11:14

Ha ha! Very funny Stu!! How is everything in sunny France?
Somewhat brighter than it was. I was getting a bit miffed reading about folk basking in glorious sunshine whilst we festered under grey skies.

icehockeyboy

27-05-2012, 09:35

Stratmangler

27-05-2012, 13:35

I hope this question doesn't get lost in this, otherwise I may have to start another thread.../...but here goes!

The LMS ( Logitech media server) keeps stopping of it's own accord, and alongside the " Local music stopped etc message, I keep having to restart the LMS.

Once again knowledgeable AOS folk, WHY?

What else are you running on the machine?
More to the point, what stuff do you have running in the background that you needn't have?
To be truthful I have never had such a message come up in all the years I've been running Squeezeboxes.

CCleaner might help - cut out all the apps you don't need to initialise on startup.
You could also clean up any dead filepaths that are lurking on your computer's HDD.

Other than that I don't know.
Have you considered getting a CD player? :eyebrows:

Stratmangler

27-05-2012, 13:54

To follow on from my last post, I can pretty well guarantee that LMS will run fine on a fresh machine - have you got all of your data and passwords/license keys backed up and stored safely?

Taking the machine back to factory settings might not be a bad idea.
And just in case there's any confusion, I'm not talking about the Squeezebox.

icehockeyboy

27-05-2012, 14:28

Chris, I mean LMS stops Without being run by any laptop, just plain old on it's own!

Back to you. :)

Stratmangler

27-05-2012, 14:34

Chris, I mean LMS stops Without being run by any laptop, just plain old on it's own!

Back to you. :)

LMS can only be run on a computer/superior NAS.
So I'd like to know how you use it without running it on a computer/superior NAS :scratch:

icehockeyboy

27-05-2012, 14:54

Good question, all I know is I did not have the laptop, called New HP for library purposes, powered up when the server just stopped,
Am I getting something dreadfully wrong here by thinking the server should be running all the time no matter what library I am connected to?

Stratmangler

27-05-2012, 15:51

MartinT

27-05-2012, 18:35

Good question, all I know is I did not have the laptop, called New HP for library purposes, powered up when the server just stopped

I'm confused. If LMS is not running on the laptop, what is it running on?

Stratmangler

27-05-2012, 22:09

I'm confused. If LMS is not running on the laptop, what is it running on?

Touch can run without LMS, using its embedded TinySC, so it can't be using LMS.
Hence my question earlier.

I'm seriously beginning to think the OP should go back to a CD player and a radio :doh:

MartinT

28-05-2012, 08:16

I know - half the information with key facts left out is not the way to attempt remote troubleshooting.

I did not have the laptop, called New HP for library purposes, powered up when the server just stopped

So LMS was running but not on the laptop. Otherwise, how could the 'server stop'?

icehockeyboy

28-05-2012, 09:02

Sorry for the delay in replying, had to finish getting the flooring unstuck and sorted!

As for going back to a good old cdp, yes, I agree! However, in my defence M'lud, Logitech would have us believe these things are almost plug & play, and in all honesty that should be the way it is, especially as I, probably alongside many other users are not au fait enough with the workings of all things I.T to sort it without help from kindly AOS folk! :) Plus looking at how many people post about problems on the Squeezebox forum indicates that I am not on my own! :)

Stratmangler

28-05-2012, 18:45

Ok, let's try again...

What were you playing when the server just stopped?

icehockeyboy

29-05-2012, 08:52

MartinT

29-05-2012, 09:27

I get the "not available in your region" sometimes in Spotify. It's a separate issue and not related to your LMS server stopping. However, when you say 'it just died' do you mean the Touch itself? Died as in required the power removing and reinserting?

icehockeyboy

29-05-2012, 13:01

Yep, the Touch, everything just froze, no response from it either by the remote or the screen!

It then reboots itself, and mainly then behaves...................until the next time! :(

MartinT

29-05-2012, 13:50

I've had my Touch reboot maybe twice in several months. This is normal. If yours is doing it all the time, I should take it back for a replacement.

Stratmangler

29-05-2012, 18:48

It has happened so many times that I don't log it, although I believe I was playing through some tracks on Spotify, and up came the message "not available in your region" and then when I tried to go back, it just died!

OK.
If your laptop was off at the time the Touch must have been running TinySC.
TinySC is not capable of running the Spotify App, so it redirects the Touch to mysqueezebox.com , which is unreliable, and it's this that is likely to be the source of your problems.

If you look at the history of the postings about these issues on the squeezebox forum you'll find that none of the faults are reported by old hands who had to run the server client on a proper computing machine, as there was no other way of running things like the SB3 (aka Classic).

The problems all stem directly from users running the Touch player as a standalone device.
It's not good being run that way, so don't do it.

MartinT

29-05-2012, 19:11

I didn't know that myself, Chris, shows that I just naturally gravitated to the solution that works. Do you ever get the region error on Spotify?

icehockeyboy

14-06-2012, 11:08

Update......Logitech have diagnosed that my Touch is faulty!

I have the kitchen one doing living room duties now, and so far no problems......says he crossing his fingers!

icehockeyboy

14-06-2012, 17:37

Update......Logitech have diagnosed that my Touch is faulty!

I have the kitchen one doing living room duties now, and so far no problems......says he crossing his fingers!

Stop press, 'kitchen' Touch now being an arse, so how exactly do I get to use Spotify without using Tiny SC? Sorry...............

Stratmangler

14-06-2012, 22:06

http://logitech-en-emea.custhelp.com/app/answers/list/section/troubleshoot/crid/409/lt_product_id/5745/tabs/1,3,2,4,5/cl/gb,en

icehockeyboy

23-06-2012, 09:51

Chris,my patient helpful friend, can I run LMS from my iPad?

I already installed iPeng and the Squeezebox controller on it.

Anyone else too, please feel free to help! :)

Stratmangler

23-06-2012, 15:44

Unfortunately not.
You could (should) get one of these http://www.dabs.com/products/zyxel-2tb--1-x-2tb--nsa310-powernas-1-2ghz-1-bay-network-attached-storage-7TLR.html - it has very low power consumption in use, and next to no power consumption when it goes to sleep (which it does when when it's not being tasked).
It is also capable of running LMS.

You do need to run it on network (where your router is will be fine).

I've been running one for a while now, and I'm really happy with its performance.

Mothman

25-06-2012, 11:13

I've been running one for a while now, and I'm really happy with its performance.

+1 :)

icehockeyboy

25-06-2012, 12:05

You know what, I'm tempted to get an Apple tv device............

nortot

11-07-2012, 16:57

something y'all probably know, but, was on to logitech today to get my sbt replaced, it died and they will replace it, but heard they are phasing out the touch soon. A good deal on the touch at the moment in the logitech vip shop in case this is of interest???

MartinT

12-07-2012, 05:49

Tom - are you (nortot01) the same person as nortot? I can't work out whether you have already introduced yourself to the community or not? You might be running two accounts in which case we can merge them for you.

nortot

12-07-2012, 13:58

Martin, indeed it is I, and maybe I am running 2 accounts, sorry. Please merge if it makes sense.

icehockeyboy

08-08-2012, 10:12

Stratmangler

08-08-2012, 10:54

www.mysqueezebox.com is not a good site to go to.
Logitech, to their credit, have increased the server capacity there, but it's still problematic, as you've found out.

I never use the services there, so I don't encounter the problems inherent with going there.
All of my radio access is via my local server, which runs on my NSA310, so I'm not dependent on having a computer running to access Squeezebox radio connections.

It's the same with Spotify services - my local server contacts the Spotify servers directly, without going via the www.mysqueezebox.com proxy server.
I had no connection issues with Spotify when I trialled the premium service a short while back.

DaveK

08-08-2012, 11:50

Over the last few days I've had real problems connecting to my squeezebox.com, eventually managing it, but today it wouldn't play ball, coming up with" couldn't resolve IP address.

Now, the clever guys here might just be able to click their fingers and sort it, but me, I'm not as clever, and apart from that wondering why I seem to get sooooo many related problems like this!

Makes me wonder how they can say its plug and play!:scratch:

Ditto to a 'T' but mine has been in that state for about a week or so. I have a friend on another forum, currently on holiday, who has offered to resolve the problem for me on his return. The only thing he has told me (that I understand :lol: ) is that I will need the system repair disc that we wrote as part of the Win7 installation process. He also confirmed it was nothing to do with IE, which might save you a bit of time as I thought 'IP address, it must be IE problem' so wasted a bit of time trying to remove and reinstall IE :steam: .
I'll keep you posted, win or lose :) .
Cheers,
Dave.