I can appreciate both views here. The problem is 'expecting' something from someone that hasn't been agreed in advance (outlined in black and white), and then when it doesn't happen, getting annoyed/frustrated about it... The fact is, neither party here is being unreasonable; the fallout is simply down to a lack of communication on both sides.

What would solve this in future, Jez, if you outline *exactly* the procedure required when opting to borrow and listen to one of your demo units, specifically in relation to how long people are allowed to keep them for. It's then up to the loanee to ensure that they do what is required, and if not, then they would be 100% at fault.

In that respect, perhaps it'd be an idea to outline the required procedure on a thread in your trade room, and I'll sticky it, so that in future folks know exactly where they stand

Marco.