In my life I have had quite a few odd fault reports from customers, making me wonder if those people should have stuck to their pocket radio. Since selling my TC-7510 DAC I have had another few reported faults that at 1st had me dumb struck. Here are a couple that I regularly get:
1. Customer: when I use the fixed output I get sound. When I use the variable output I don't hear anything.
A: Try turning up the volume control on the DAC. That's why it is called variable
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2. Customer: My SKY+ box digital output has a different connection to the socket on your DAC. I am using coax from the TV out socket on the SKY+ box.
A: Coax from the TV output is not the same as digital coax. The SKY digital output is a TOSLINK connection.
3. C: the DAC is faulty, and I can hear it clearly that it is via the headphone. The fault is intermittent. Sometimes the treble it is louder on the left, and the bass on the right. The fault is particularly annoying when I listen to virtuoso piano performances.
A: Have you heard of stereo recording and do you know that the high notes keys on the piano are on the right, and the lower notes on the left? Now, swap the audio leads from DAC to amp over so that the high notes come out on the right..
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