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Thread: Anyone else have contact issues with Watford Valve?

  1. #1
    montesquieu Guest

    Default Anyone else have contact issues with Watford Valve?

    I placed an order with them over a week ago and got an automated reply.

    Since then I've had nothing further and no reply to email.

    Tried on the phone several times this afternoon - ringing out.

    I know they aren't a big outfit and I've had no hassles in the past but it's a bit irritating.

    Anyone else having comms issues?

    (Mercury is retrograde the wife tells me so that may explain things of course ...)

  2. #2
    Bigman80 Guest

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    They didn't correspond with me at all when I ordered with them but the valves did arrive!

    Sent from my EVA-L09 using Tapatalk

  3. #3
    Join Date: May 2016

    Location: Much Wenlock

    Posts: 1,523
    I'm Gary.

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    Ditto Bigman

    I ordered valves from them, no correspondence but valves arrived about a week later.

  4. #4
    Bigman80 Guest

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    Hi Stryder! Glad to see you back

    Sent from my EVA-L09 using Tapatalk

  5. #5
    Join Date: Aug 2010

    Location: Torquay, Devon.

    Posts: 5,684
    I'm Shane.

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    If communication turns out lacking in the end. Leave them bad feedback.

    S.

  6. #6
    Join Date: May 2016

    Location: Much Wenlock

    Posts: 1,523
    I'm Gary.

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    Glad to be back.....thanks Bigman

  7. #7
    montesquieu Guest

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    Well my five Tesla PCC88's finally arrived but I had a sense of foreboding when they got here as they were packed in a thin padded envelope, rather than boxes, so who knows what kind of trip they have had?

    And sure enough when I put them in, I was getting oscilation/noise from one channel (sending the meters on my EAR 912 haywire). I swapped things around and put an original Tim de P PCC88 in in one spot and it seemed to calm things down, but I think the fault must be intermittent as it came back when I switched the amp on again from cold.

    All was restored to normality when I put all 5 original valves in. So the fault is somewhere in the new set.

    Very disappointing - I'm sending them back, though I haven't had any sort of reply from Watford valve since I informed them. I have to say their performance is pretty poor in responding to all of this, not a peep back from when I first reported it a few days ago.

  8. #8
    Bigman80 Guest

    Default

    Quote Originally Posted by montesquieu View Post
    Well my five Tesla PCC88's finally arrived but I had a sense of foreboding when they got here as they were packed in a thin padded envelope, rather than boxes, so who knows what kind of trip they have had?

    And sure enough when I put them in, I was getting oscilation/noise from one channel (sending the meters on my EAR 912 haywire). I swapped things around and put an original Tim de P PCC88 in in one spot and it seemed to calm things down, but I think the fault must be intermittent as it came back when I switched the amp on again from cold.

    All was restored to normality when I put all 5 original valves in. So the fault is somewhere in the new set.

    Very disappointing - I'm sending them back, though I haven't had any sort of reply from Watford valve since I informed them. I have to say their performance is pretty poor in responding to all of this, not a peep back from when I first reported it a few days ago.
    Oh dear.

    Sent from my EVA-L09 using Tapatalk

  9. #9
    Join Date: Feb 2013

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    I'm Grant.

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    often what happens to companies who get too big
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  10. #10
    Audio Al is offline Pishanto Specialist & Super-Daftee
    Join Date: May 2012

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    I'm Allen.

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    Strange that , I have used them about 4 times with no problems , Always arrived in a box well packed
    [

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