Location: Solihull
Posts: 716
I'm Martin.
Lumley Heliosphere Audiomods 5
Voyd Valdi AN Arm 1 V2 and Denon MC
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Audiomeca Kreatura &,SW1X DAC1
Hovland HP200 MC
Hovland Radia
Ming Da 805 monos
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Cables by Cardas, Hovland G3 and Yter
I feel that the OP has every right to be dissatisfied with Ortofon. Cartridge bodies shouldn't fail in the first place. When they do, a decent manufacturer would replace FOC, never mind refuse to sell. I'm not saying they should advertise these things for sale but they should IMO help out with a one-off request.
Thank you fior advertising the service you received. That's what's great about forums: Good and bad manufacturer experiences can be shared and we can all learn from other people's experiences. I only hope someone from Ortofon reads this and has a re-think.
Location: Near Saffron Walden, Essex
Posts: 7,090
I'm Dave.
I have a customer with exactly that problem - one of the pins has pulled out of the body.
Henley wouldn't supply him with a replacement body despite it being only £40 worth at full retail. They must have some duff cartridges kicking around they could cannibalise for the sake of customer satisfaction.
It has always been my experience with Henley Designs that they give excellent service.
That said I’m surprised you haven’t gone back to the original dealer as under British law a product has to last a reasonable period of time. As your Ortofon is not exactly a cheap cartridge and is less than 6yrs old, I think that you have a reasonable claim. The dealer should at the very least fight your claim.
SOURCE:OPPO UDP-205 BluRay, SkyQ, Technics SL1210M5G/HexMat Eclipse/MN Bearing/Origin Live Gravity One puck/Isonoes with Boots/Jelco TK-850S Tonearm/Hana Umami Blue, PS Audio Stellar Phonostage. I also have an AT-OC9XSH as a spare cartridge.
AMPLIFIER: Bryston BR-20 Pre/DAC/Streamer & Bryston 4B3 Power Amplifier
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Mains: PS Audio Perfectwave AC-05 x 5, Isol-8 Powerline Extreme with Quantum Science yellow fuse on input cable, Sounds Fantastic 6way Mains Blocks.
STORAGE: Synology DS216J NAS with 2 x 3Tb WD Red hard-drives. Samsung 500Gb SSD.
TV LG55B7 OLED
6 yrs is long enough i'd say for all guarantees to be expired. its unfortunate that Henley and Ortophon take this stance and wont sell bodies only, but the more its highlighted in places like this the sooner this will start to become widely known and folk can make up their own minds re this kind of poor after sales service.
Regards,
Grant .... ؠ ......Don't be such a big girl's blouse
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Oh my god! There's nothing wrong with the bidet is there?
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I can supply an Ortofon 540 Mk2 body if that is any use? The 2M Black replaced the 540 mk2 so it should be compatible with your existing stylus. I don't want any money for it. Just send me a PM I can post it out to you on Friday morning.
Current Lash Up:
TEAC VRDS 701T > Sony TAE1000ESD > Krell KSA50S > JM Labs Focal Electra 926.
Technics SL1210 MK2 fully rebuilt and repainted. Ortofon 2M Black Cart, Isonoe isolation feet , MN bearing and Funk Firm platter upgrade, Oyaide RCA Tone Arm and speaker cables, Jelco SA-750D Tonearm. Oyaide HS-TF Carbon headshell, MCRU Linear External PSU, High Fidelity Crystal glass turntable matt, Blue LED upgrade, Denon AVR-2808CI Amp, Bowers and Wilkins DM602S3 Speakers,
Black Rhodium Jazz power cables for amp and turntable, Firebottle mk2 Phono Stage.
Bakoon 13r Denon DP80 Stax UA-70 Shure Ultra 500 in a Martin Bastin body with jico stylus, project ds2 digital Rullit aero 8 field coils in tqwt speakers
Office system, DIY CSS fullrange speakers with aurum cantus G2 ribbons yulong dac Sony STR6055 receiver Jvc QL-A51 direct drive turntable, Leema sub. JVC Z4S cart is in the house
Garage system another Sony receiver, cassette deck
System components are subject to change without warning and at the discretion of the owner.
Location: Berlin
Posts: 50
I'm George.
Location: London
Posts: 13
I'm Mike.
I had a similar experience when one channel had no sound with a Grado cartridge. I initially sent the cartridge back to the dealer and they said it's not possible to replace the body. I just so happen went to a HiFi show and spoke about my disappointing experience with a Grado representative. He couldn't been more helpful and he gave me details to send it back and I got a new replacement body promptly.
So not all cartridge manufacturer are the same for customer service.