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Thread: A warning if you buy a Ortofon mm cartridge

  1. #1
    Join Date: Apr 2014

    Location: swansea

    Posts: 286
    I'm gerald.

    Default A warning if you buy a Ortofon mm cartridge

    Just a warning if you buy any Ortofon mm cartridges you are allowed to buy a new stylus but if the body goes down like mine has they will not supply you a replacement body so if you damaged a 2m black it will cost you a full cartridge so you are looking at loosing out big time .
    I tried Henley audio they were not at all helpfull and the same goes for Ortofon Europe.
    I have rung a few dealers today and the general view is they have a terrible customer care service.

  2. #2
    Join Date: Apr 2012

    Location: Southall, West London

    Posts: 30,053
    I'm Geoff.

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    It's a bit of an odd request to make from a manufacturer. The cartridge body is not a 'consumable' like the stylus. Perhaps a similar response would be forthcoming from most cartridge makers. After all, the bulk of the cartridge cost is in the stylus and a replacement can be nearly as much as a whole cartridge anyway.
    Mr. Tact!

    Main system: MMs/ADCs/Low output MC's/One rare Japanese SUT/One scarce British phono stage/various tonearms/hefty Japanese DD TT and hefty Japanese BD TT and small British BD TT. 4 CD players/2 jitter buster/2 DACs/Valve buffer. TVC stepped attenuator or valve pre-amp or solid state pre-amp. Current dumping power-amp or either of two Class A SS power-amp or Class A EL34 valve monos or big Japanese (part Class A) integrated. Big dual concentric speakers/Smaller dual concentric speakers/Two way British compacts and full range speakers, amongst others. And too much more to list!

  3. #3
    Join Date: Nov 2016

    Location: UK London

    Posts: 170
    I'm Chris.

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    States on their website that if purchased from an authorized Ortofon dealer your cartridge is backed with a guarantee.
    Turntable : Project 2 Xperience Tone Arm & Cartridge : Project 9c Ortofon 2M Blue Phono Stage : Arkless 640P Digital Source :Primare CD21 Integrated Amp : Primare I30 Speakers : ProAc 110 Headphones : Beyerdynamic DT770 Pro

    Revox A77 MK IV 2 track 15 & 7 1/2 IPS
    TEAC A-3300SX 4 track 7 1/2 & 3 3/4 IPS
    Akai 4000DS MkII

  4. #4
    Join Date: Apr 2011

    Location: London

    Posts: 2,714
    I'm Robert.

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    What do you mean by 'body goes down' ?
    My System:
    Amplification - Sansui AU-919 Complete overhaul, upgraded, re-capped. Caps upgraded from 4 x 15,000 uf to 4 x 20,000 uf-inside original oval caps. All glue and 'black flags' removed
    Turntable - Modified Technics SL1210 MK5G
    Mike New precision bearing, bearing base plate, ETP Platter
    Micro Seiki MA-202 tonearm, rewired, hybrid ceramic bearings
    Ortofon Cadenza Black moving coil cartridge
    Yannis Tome 423.5 Silver-Litz tonearm cable with KLEI Pure Silver Harmony plugs
    Ebony armboard
    Audio Technica MS-8 Magnesium headshell, Ortofon pure silver headshell leads
    Isonoe Isolation Feet
    Paul Hynes SR7EHD PSU (plus regulator modules), DCSXL pure-silver DC lead with Jaegar low impedance connector
    CDP - Pioneer PD-91
    Speakers - Mission 752 Freedom
    QED Silver Spiral speaker cable, Airlock plugs - bare wire amp end.
    Mains - Ultra Pure silver plated un-switched socket, Missing link EPS 500 silver plated plugs with Hi-Fi Tuning gold plated silver ceramic 13 amp fuses

  5. #5
    Join Date: Nov 2016

    Location: UK London

    Posts: 170
    I'm Chris.

    Default

    Quote Originally Posted by walpurgis View Post
    It's a bit of an odd request to make from a manufacturer. The cartridge body is not a 'consumable' like the stylus. Perhaps a similar response would be forthcoming from most cartridge makers. After all, the bulk of the cartridge cost is in the stylus and a replacement can be nearly as much as a whole cartridge anyway.
    That is what I was sitting here thinking unless it comes with a guarantee and said guarantee has not run out.
    Turntable : Project 2 Xperience Tone Arm & Cartridge : Project 9c Ortofon 2M Blue Phono Stage : Arkless 640P Digital Source :Primare CD21 Integrated Amp : Primare I30 Speakers : ProAc 110 Headphones : Beyerdynamic DT770 Pro

    Revox A77 MK IV 2 track 15 & 7 1/2 IPS
    TEAC A-3300SX 4 track 7 1/2 & 3 3/4 IPS
    Akai 4000DS MkII

  6. #6
    Join Date: Apr 2012

    Location: Southall, West London

    Posts: 30,053
    I'm Geoff.

    Default

    If a cartridge failed within a reasonably short period after purchase, say up to a year maybe. Then in my case I'd return it to the supplier and ask for a replacement or at least a decent part refund. Assuming of course it had not been messed about with or abused.

    I don't think buyers in the UK are obliged to take it up with the maker. The seller has the responsibility.
    Mr. Tact!

    Main system: MMs/ADCs/Low output MC's/One rare Japanese SUT/One scarce British phono stage/various tonearms/hefty Japanese DD TT and hefty Japanese BD TT and small British BD TT. 4 CD players/2 jitter buster/2 DACs/Valve buffer. TVC stepped attenuator or valve pre-amp or solid state pre-amp. Current dumping power-amp or either of two Class A SS power-amp or Class A EL34 valve monos or big Japanese (part Class A) integrated. Big dual concentric speakers/Smaller dual concentric speakers/Two way British compacts and full range speakers, amongst others. And too much more to list!

  7. #7
    Join Date: Apr 2014

    Location: swansea

    Posts: 286
    I'm gerald.

    Default

    What do you mean by 'body goes down' ?
    one channel has stopped working
    tt is three years old and when I went to buy a blue I had the red checked and he said it was perfect the differance between a full cartridge and sylus is about 20.00 they also said you should have bought a mc cartridge as we will service those !

    I am have been medically since 2010 I broke my back in three places so I do not have much of a disposable income these days .
    Just pixxed off with there attitude over a 20 pound part .
    some companys still have great service while in the shop i was talking to a guy to a guy who`s rega deck went down that was two years out of warrenty waht did rega do replace the arm foc.

  8. #8
    Join Date: Mar 2015

    Location: Berlin

    Posts: 50
    I'm George.

    Default

    Quote Originally Posted by diviy View Post
    Just a warning if you buy any Ortofon mm cartridges you are allowed to buy a new stylus but if the body goes down like mine has they will not supply you a replacement body so if you damaged a 2m black it will cost you a full cartridge so you are looking at loosing out big time .
    I tried Henley audio they were not at all helpfull and the same goes for Ortofon Europe.
    I have rung a few dealers today and the general view is they have a terrible customer care service.
    Warning? What are you talking about mate? You can not destroy a cartridge BODY (by playing just music) unless you overtighten mounting screws when mounting cartridges with plastic body which is the case with 2m. And now you believe Ortofon will supply free of charge a new 2m as replacement?

  9. #9
    Join Date: Apr 2014

    Location: swansea

    Posts: 286
    I'm gerald.

    Default

    Warning? What are you talking about mate? You can not destroy a cartridge BODY (by playing just music) unless you overtighten mounting screws when mounting cartridges with plastic body which is the case with 2m. And now you believe Ortofon will supply free of charge a new 2m as replacement?
    I did not destroy a cartridge body it just stopped working on one cannel ,I have not touched the screws of the body since I fitted it three years ago .All i did was fit the blue stylus about eight weeks ok untill last thursday when I only had one channel so I went through the full system to see if there was a lead fault or loose connection I then plugged in another turntable and both channels works put that head shel and cartridge on my deck both channels worked put my headshell on borrowed deck works on one channel also checked all headshell leads as well
    Have I asked for a free body NO I asked how much it would cost me for a new body .
    So imagine you buy a 2m black and accidently damaged a pin when fitting the leads that means you down around 475 quid as you cant buy a new body
    Any thing else you would like me to explain ?

  10. #10
    Join Date: Apr 2012

    Location: Southall, West London

    Posts: 30,053
    I'm Geoff.

    Default

    Ask on here in Private Exhibitions for a whole cartridge in decent condition. I'm sure somebody will eventually come up with one at a sane price. Then you'll have a good cartridge and have a spare stylus. Your original stylus may not have too much life left after three years if you've played a lot of music in any case.

    Actually. If you're stuck for playing music, I can possibly find you something to keep you going, maybe an old, but serviceable Audio Technica.

    And that's not an invite to everybody else for a free cartridge!!
    Mr. Tact!

    Main system: MMs/ADCs/Low output MC's/One rare Japanese SUT/One scarce British phono stage/various tonearms/hefty Japanese DD TT and hefty Japanese BD TT and small British BD TT. 4 CD players/2 jitter buster/2 DACs/Valve buffer. TVC stepped attenuator or valve pre-amp or solid state pre-amp. Current dumping power-amp or either of two Class A SS power-amp or Class A EL34 valve monos or big Japanese (part Class A) integrated. Big dual concentric speakers/Smaller dual concentric speakers/Two way British compacts and full range speakers, amongst others. And too much more to list!

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