Epic customer support from RAAL
I blew a ribbon on my RAALs this weekend, totally my fault. I was checking their website for UK service agent, none. So I dropped their HQ an email. What do you know, not only do I not have to pay to ship it off to be fixed, but they're sending out a replacement pair of their upgraded ribbon foils totally FOC.
They're £50 each from Madisound.
Result
Can't get better than that. A free set of replacement ribbon foils, and they're the newer upspecced parts that my older units don't have...
Kuzma Stabi/S 12", (LP12-bastard) DC motor and optical tacho psu, Benz LP, Paradise (phonostage). MB-Pro, Brooklyn dac and psu, Bruno Putzeys balanced pre, mod86p dual mono amps, Yamaha NS1000m