I have just tried to get a refund on a cheap computer game that wont read even after a pro disc polish.
The assistant demanded that I give all the details to apply for a membership card before I can have a refund. I have never wanted to give that shop my details because I only buy cheap games from them when they are cheaper than the internet prices. I wont mention the shop name but you can imagine the sort of shop. I dont trade anything in with them or buy anything over a tenner with them
I said that I dont know of any consumer law that requests all my personal details for a refund. I also backed down and said I didnt want to fall out with her because I need to shop there again from time to time. I took the game away but will try and sneak in and do a swap when she is not serving. Why do I feel in the wrong when I am legally entitled to a refund?
I actually dont like the place and I dont trust them. I will shop there when the prices suit which isnt very often. We are talking a few quid but surely the principle is that I have a cash receipt so I am entitled to a refund without giving other personal details
I just think shops are getting away with something which isnt lawful. I dont want to give my address or show them full id to get a refund. Am I within my rights please?