Senior Member
Location: KY - Scotland
Posts: 5,470
I'm Mike.
Amazon returns
Brilliant, faulty LP arrived from Amazon today and want to exchange it for a new one, but.....
I can only exchange it for a different item
Ok I can get a refund and order again but surely the exchange is easier, weird how Amazon work sometimes, last week I bought an LP and even though it was a Prime order via Amazon UK, it came from France, mind you not bad for £12.99 posted ?
Super Moderator
Location: W Lothian
Posts: 99,005
I'm Grant.
you should be able to et another if faulty. i have on occasion with a record.Originally Posted by mikeyb
Brilliant, faulty LP arrived from Amazon today and want to exchange it for a new one, but.....
I can only exchange it for a different item
Ok I can get a refund and order again but surely the exchange is easier, weird how Amazon work sometimes, last week I bought an LP and even though it was a Prime order via Amazon UK, it came from France, mind you not bad for £12.99 posted ?
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Senior Member
Location: KY - Scotland
Posts: 5,470
I'm Mike.
I tried, it only offers a different item as exchange, the small print says same thing, strange, last time I was able to refund or replace, first time I've seen the term 'exchange'
Senior Member
Location: Coventry, England UK
Posts: 534
I'm Simon.
Item could be out of stock? Also, I've noticed that depending on what ''reason'' you select for a return/exchange will dictate what options they offer.
Senior Member
Location: KY - Scotland
Posts: 5,470
I'm Mike.
You're right, I forgot about trying a different reason, managed to sort a replacement and return.
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