Customer service - the Achilles heel of manufacturers
So 3 times now I've emailed a certain American loudspeaker manufacturer asking if they can ship direct to me in Spain as there is no dealership here - and received nothing in reply. They're not a big outfit but surely a simple acknowledgement isn't too much to ask?
This is in stark contrast to British manufacturers such as Townsend or DNM whose founders have typically responded the same day on numerous occasions and even called me personally.
I've learnt that some makers such as Allaerts are genuinely overwhelmed and take a long time to respond. But generally they do.
I hate ignorance - and no matter how much I might want a certain product I'm not going to buy it if the maker can't be arsed to get in touch -when a sale is in the offing - and most probably when things go wrong!
Technics SP10 mk2
Jan Allaerts MC 1 Boron mk1 cart
Miyajima Shilabe cart
Hashimoto HM-X SUT
Siggwan (gimballed not unipivot) Cocobola 12"
Aurorasound Vida LCR Phonostage
The Truth linestage
Dave Slagle Autoformer Volume Controller
Cary 805c SET amps
Audio Note ANe-SPX speakers
Townshend Isolda speaker cables
Cardas Golden Presence interconnects