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Thread: Ortofon Quality control?

  1. #1
    Join Date: Apr 2017

    Location: Bristol

    Posts: 116
    I'm Tony.

    Default Ortofon Quality control?

    Has anyone got any recent experience of Ortofon MC's?

    I picked one up yesterday, a Quintet Bronze and as soon as I took it out of the box I could see the cantilever was leaning to the left.

    I took it back to the dealer who agreed to send it back to Henley Designs for replacement.

    I'm just concerned that I may end up with another dud!

    Anyway, I plan to open the next one in the store...
    VPI Scout 1.1, Ortofon Quintet Bronze, Lesbox Tube Phono Stage, Xiang Sheng DAC-01a, Modified Yaqin MC-100B and Rega RS5

  2. #2
    Join Date: Jan 2013

    Location: Birmingham

    Posts: 3,225
    I'm James.

    Default

    Yep had a poor quality 2M black recently but Ortofon did replace it after 4 weeks!
    VPI Scout 1.1 / JMW 9T Tonearm / 2M Black /Croft 25R+ / Croft 7 / Spendor SP2

  3. #3
    Join Date: Nov 2008

    Location: Belfast/Northern Ireland/UK

    Posts: 16,638
    I'm Neil.

    Default

    You will be entitled to a refund if the next is bad, as you were with the first one.

    Michael Fremer once wrote an article about cantilever alignment and the poor QC he was seeing in many companies cartridges. I have looked for it but haven't been able to find it again.
    Last edited by Dalek Supreme D L; 19-05-2017 at 14:38.
    Regards Neil

    System 1: AMG Giro turntable, AMG 9W2 tonearm, Air Tight PC3 cartridge, Passlabs Xono phonostage, AMG Reference armcable. Accuphase DP57 CD player, Marantz SA7 SACD player, Sony HAP Z1es Digital File Player + Audioquest Jitter Bug, Veracity Mystra DAC + Dell Laptop + iFi i power + JKenny JKSPIDIF, Wireworld Starlight USB + Audioquest Jitter Bug, for computer audio, Audio Valve RKV2 headphone amp, headphones Grado GS 1000, Balanced Audio Technology VK300se integrated amplifier, Anthony Gallo Reference 3.1 speakers. Cabling: Signal - Audience AU24, Analysis Plus, Atlas Mavros, Speaker - QED Genesis Silver Spiral. Mains Cabling: Audience AU24, Analysis Plus, TCI. Mark Grant distribution blocks, Equipment tables Target Audio B series.

    System 2: Loricraft Garrard 401 turntable + SME 5 tonearm + VDH MC10 cartridge + Graham IC70 tonearm cable, Modified Technics 1200 turntable + Triplannar 7 tonearm + VDH Frog Gold cartridge + Paul Hynes SR7 PSU, SME Model 20 turntable + Graham Phantom tonearm + Ortofon MC5200 cartridge + Graham IC70 tonearm cable, Balanced Audio Technology VK10se phonostage, Moon Andromeda CD player, Esoteric P5 SACD transport and P 5 DAC, Toshiba 9500 DVD Audio player, AMR DP777 DAC + HP laptop + iFi i power + Wireworld Starlight USB - for computer audio, Kenwood 8300 tuner, Revox B760 tuner, Magnum Dynalab signal sleuth, Leak Troughline tuner + EAR Stereo decoder, Revox B77 mk 2 & Revox A77 mk3 reel to reel recorders, Balanced Audio Technology VK52se pre-amplifier, Music Reference RM200 mk1 power-amplifier, Anthony Gallo Reference 3.5 speakers. Cabling: Signal/Speaker - Atlas Mavros. Mains Cabling: Audience AU24, TCI. Mains distribution blocks Mark Grant and Russ Andrews, Equipment tables Clear Light Audio.

  4. #4
    Join Date: Mar 2016

    Location: Brighton, UK.

    Posts: 285
    I'm Mike.

    Default

    I often wonder whether shops - highstreet and online just sell used ones.

  5. #5
    Join Date: Apr 2011

    Location: London

    Posts: 2,717
    I'm Robert.

    Default

    Ortofon shift silly amounts of units so my thinking is there'll be the odd one..I've had at least 5 different Ortofon's, never had a dud
    There customer service is good I'm led to believe

  6. #6
    Join Date: Jul 2013

    Location: Kingsbury, NW London

    Posts: 1,002
    I'm Clive.

    Default

    I had the same problem with a Cadenza Bronze. Henley Designs replaced without issue. I've since moved the Bronze on and replaced with a Cadenza Black.
    SOURCE:Cyrus Phono Signature+PSX-R,Cyrus StreamXSignature,Cyrus CDXtSignature, OPPO UDP-205 BluRay, SkyHD, Technics SL1210M5G/Achromat/MN Bearing/Isonoes with Boots/Origin Live Encounter Mk3A/Ortofon Cadenza Black or Hana SL or AT33PTG/II
    AMPLIFIER: Cyrus DAC XP Signature+PSX-R2, 2 x Cyrus Mono X300 Signature
    SPEAKERS: Spendor D7.
    HEADPHONES OPPO PM-1 with Atlas Zeno cable, Arcam rHead, Atomic Floyd TwistJax, Chord Mojo/Poly
    CABLES: Analogue: Speaker - Chord Signature. Interconnect - Atlas Mavros XLR, Chord Shawline XLR, Chord Indigo Tuned ARAY, Chord Indigo Plus.
    Digital: Missing Link Binary Star x2, Cyrus Digital, Chord Optichord.
    Mains: Chord Power Chord x5, Homemade SupraLoRad 1.5/MK/Wattgate x5, IsoTek Orion 6 way, Sounds Fantastic 6way Mains Blocks.
    STORAGE Synology DS216J NAS with 2 x 3Tb WD Red hard-drives

  7. #7
    Join Date: Apr 2017

    Location: Bristol

    Posts: 116
    I'm Tony.

    Default

    Just a quick update,

    Henley Design replaced without a quibble.

    New one looks perfect, just need to mount it now
    VPI Scout 1.1, Ortofon Quintet Bronze, Lesbox Tube Phono Stage, Xiang Sheng DAC-01a, Modified Yaqin MC-100B and Rega RS5

  8. #8
    Join Date: Aug 2012

    Location: Hartlepool UK

    Posts: 1,285
    I'm Alan.

    Default

    I had an Ortofon Kontrapunkt B and it would not track the grooves because the tip was burried in a blob of glue
    Ortofon replaced it and the new one was fine

    Alan
    Turntable - Garrard 401/Jelco 750L/Ortofon Kontrapunkt B, Pioneer PLC 590, SME 3009/2 , Denon DL103R - DIY Paradise Phono stage - Reel 2 Reel Studer A810, Otari MX55,Tascam BR20 - Digital HTPC / Young Dac - Preamp - DIY B4, 821, Power Amp's DIY Voyager Mono Block, Speakers Tannoy precision 6.4 / Wilmslow Kit Volt BM220.8 / Scanspeak D2905/9500

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