Here's an odd one

[Pieoftheday]

Sorry to hear about CA messing you about. Try sending them a message on their Twitter page https://mobile.twitter.com/CambridgeAudio , some customers who have had issues with companies have had success making a public complaint on Twitter. I would link this page to it too to share with them your frustration about the whole incident.

Im not on twitter but i might be if i dont get anywhere! Ta jim

[Pieoftheday]

Pay budget prices and you get budget aftercare.

Ive bought much cheaper stuff and had great aftercare

[spendorman]

If bought on-line, I believe that gives some extra rights to you, like returning the item for a refund if within a certain time. Also paying by credit card, debit card, or Paypal, you should also have some protection.

I was going to offer to buy the 306, but see that you sold it. I have Quad II's 303's and a 405-2.

[struth]

They used to at least reply when i had a cambridge. Werent interested in fixing it mind as it was basically unfixable. Apparently they all went this way and repair was silly money.
Put me off them i have to say. But they are not alone in this. Good customer service from manufacturers is getting thin on ground.

[Pieoftheday]

If bought on-line, I believe that gives some extra rights to you, like returning the item for a refund if within a certain time. Also paying by credit card, debit card, or Paypal, you should also have some protection.

I was going to offer to buy the 306, but see that you sold it. I have Quad II's 303's and a 405-2.

i bought via ebay seller HIFI Specialist/Audio partnership which seems to be cambridge audio's online shop and parent company, the seller asked me to contact cambridge audio customer services which i did, who asked me to take it to richer sounds to be serviced!! which clearly i wont be doing, i have asked them to arrange to collect the amp, watch this space...........

[spendorman]

Yes, whoever you paid money to is responsible. I believe you can demand a refund within 30 days as it's faulty.

[Pieoftheday]

Yes, whoever you paid money too is responsible. I believe you can demand a refund within 30 days as it's faulty.

I'd happy for it to be repaired if possible as it's an otherwise cracking amp

[spendorman]

I'm not sure, but once you allow them to repair it and they get it wrong, you have to allow them another chance to fix it again rather than getting a refund. Perhaps someone knows definitely.

[Pieoftheday]

well, after a few emails Cambridge Audio are going to collect the amp, i suppose these things are best done face to face or at least over the phone,but fair play theyre on it now

[spendorman]

Excellent, I would take photos of it's condition as it is now, and get a receipt from whoever collects the amp.