I agree that with a trolley full of food I would head to a cashier but for one item or just a few items there is nothing they add to the experience. I have still got to dig my cash or card out and I might as well do it at my own pace infront of a machine.
There is often a queue for a cashier and I feel awkward with six items so I head to the self service tills which are usually much quicker. I wouldnt use a machine if the process was a complete PITA.
Thay have been cutting staff anyway because the reality is 10 till lanes with three cashiers in sight. Yes we probably do need to complain but while you are at it complain about the shoddy treatment of electronically tagged staff in warehouses and superstores. Often the staff you deal with will be overworked and on some commission basis which is detrimental to all of us. We all like the best price and dont really question where the costs have been cut.
Would you all bother a bank cashier to withdraw £20...nope we mainly use servicetills. That used to be my crap job and you lot took it away from me
Shopping is mainly a mundane experience for me so I would rather do as much as possible while in a semi daydream. Believe me the human cashiers have run out of interesting small talk on a long shift. I would rather a machine told me to have a nice day....same difference